TRAINING CONSULTANT (WT: SENIOR ANALYST TRAINER) - 76003479 1

Requisition No: 875800 

Agency: Highway Safety and Motor Vehicle

Working Title: TRAINING CONSULTANT (WT: SENIOR ANALYST TRAINER) - 76003479 1

Position Number: 76003479 

Salary:  $38,346.00 Annually 

Posting Closing Date: 05/20/2026 

Total Compensation Estimator Tool

DIVISION OF MOTORIST SERVICES
BUREAU OF CUSTOMER SERVICE
TRAINING SUPPORT & DEVELOPMENT UNIT 2

*Career Service (CS) Opportunity*

*Internal Opportunity - Bureau of Customer Service Center Employees Only*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Kevin Parks, (850) 617- 3515

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

The Senior Analyst Trainer provides daily side by side coaching and development to the CSC Senior Consumer Service Analysts to ensure that they can independently take calls from the public.  In this position you will assist analysts in investigating, analyzing, and resolving complaints and inquiries relating to all aspects of Florida Driver License and Motor Vehicle laws, HSMV policies and procedures or programs administered by the Department. As a Senior Analyst Trainer, you will be working in a team environment to ensure the success of all CSC Senior Consumer Service Analysts.

Knowledge, Skills, and Abilities

• Skill in understanding and interpreting Florida Statutes, policies and procedures pertaining to driver license and motor vehicle transactions.
• Skill in providing customer service in a telephone call center environment.
• Knowledge of customer service center policies and procedures.
• Skill in researching, analyzing, and resolving customer inquiries relating to Driver license or Motor Vehicles.
• Skill in the use of Florida Real-Time Vehicle Information (FRVIS), Florida Driver License Issuance System (FDLIS), DAVID, Expert Knowledge Database System and Microsoft applications.
• Ability to communicate effectively and efficiently both orally and in writing.
• Ability to coach and motivate others.
• Ability to be tactful in difficult and stressful situations.

Preferred Qualifications
Preference will be given to candidates with the following:

• Answering inquiries related to driver license issuance, renewals, or replacements.
• Answering inquiries related to motor vehicle/vessel tags or titles.
• Answering inquiries related to driver license sanctions.
• Answering inquiries related to motor vehicle insurance/financial responsibility.
• Working in a call center environment.
• Working with the Expert Computer System.
• Related to coaching, training, and/or leading others.

Job Related Requirements

• Hours may be adjusted to cover operational hours of the work unit not to exsceed an 8 hour day unless overtime is authorized.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.