TRAINING CONSULTANT - 64005241

Requisition No: 847212 

Agency: Department of Health

Working Title: TRAINING CONSULTANT - 64005241

 Pay Plan: Career Service

Position Number: 64005241 

Salary:  $35,317.26 - $45,317.26 

Posting Closing Date: 03/04/2025 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH - OPEN COMPETITIVE OPPORTUNITY

Division of Disease Control and Health Protection

Bureau of Epidemiology

Salary $35,317.26 - $45,317.26

Your Specific Responsibilities:

This is a responsible position, which requires the incumbent to work independently and to use good judgment regarding the enforcement of standard operating procedures for the Florida State Health Online Tracking System (SHOTS), the statewide immunization registry. This position requires extensive work with the healthcare provider community, particularly County Health Departments in Florida, and must represent the department in a positive and professional manner at all-times. The incumbent in this position must also be capable of understanding and observing appropriate protocol with regard to all standard operating procedures for the program. The incumbent must also maintain a thorough working knowledge of the Florida SHOTS system and its functionality to appropriately address end-user’s requests.

Training Support - The incumbent will lead development and presentation of teleconference moderated webinars and user manuals and end-user coaching. Webinars and user manual support are to be coordinated to assure the products are ready for deployment/presentation with any associated release.

Enrollment Support - Utilizing standard operating procedures and knowledge of the Florida SHOTS system, the incumbent will properly resolve issues for end-users and report the findings. Timely response to communications requires a direct response or forwarding to supervisor.

Enrollment Processing - Maintain working knowledge of standard operating procedures to review, evaluate, process, and correct enrollment applications, while categorizing non-enrollable applications for proper and timely follow-up for the Florida SHOTS system.

Enrollment Issues Resolution - Utilizing standard operating procedures, the incumbent will regularly perform audits of the Florida SHOTS database and identify enrollment issues and either resolve the issue or report to the supervisor the issue with reasons and timeliness. Enrollment roster is to be reviewed as directed, and resolutions are to be completed prior to enrollment or issue expiration dates.

Administrative Support - Working within standard operating procedures, the incumbent will provide support in the administrative aspects of the Florida SHOTS, including timely record scanning, filing, and organization maintenance.

Enrollment Documentation - The incumbent will periodically review standard operating procedures and recommend updates to the supervisor based on system and process changes.

Performs duties as assigned.

Required Knowledge, Skills, and Abilities:

Knowledge of web-based training development and publication. Ability to collect, evaluate, and analyze data. Ability to organize data into a logical format for presentation in reports, documents, and other materials. Ability to conduct fact-finding-solving research. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively. Ability to establish and maintain effective working relationships. Ability to work well with and influence peers and management. Knowledge of user interfaces and web-based applications such as blogs and forums. Skills with transferring files to the Internet. Skills in written and oral communication. Requires ability to use a personal computer, with proficiency in MS Office products, such as Word, Excel, and PowerPoint. Skills in excellent telephone and customer service skills and ability to handle these matters with professionalism and confidentiality. Ability to multitask and handle multiple projects and customers at one time is essential.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts.
• Tuition waivers.
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.