UTILITIES SYSTEM/ENGINEERING SPECIALIST - 72000815

Requisition No: 867421 

Agency: Management Services

Working Title: UTILITIES SYSTEM/ENGINEERING SPECIALIST - 72000815

 Pay Plan: Career Service

Position Number: 72000815 

Salary:  $95,034.94 

Posting Closing Date: 02/02/2026 

Total Compensation Estimator Tool

Utilities System Engineering Specialist
Division of Telecommunications, Bureau of Engineering
State of Florida Department of Management Services
This position is located in Tallahassee, FL

Position Overview and Responsibilities:

This position is responsible for overseeing and supporting communications technologies on the SUNCOM statewide backbone.Primary responsibilities include contract and service development, consulting, engineering design, policy development, product management, project management, and quality assurance for new and current enterprise data services with voice and wireless feature capability Evaluate, review, and assemble contractual service elements, features, rates, and plans. Specific duties include, but are not limited to, the following:

Contract and Service Development: Defining new products, gathering market requirements, developing the procurement specifications (i.e. technical specifications), taking a lead technical role in the procurement process of a new service, and the development of the operation and user guide documentation.  

Engineering Design: This is a highly technical position responsible for providing systems engineering analysis, management and designs required to establish statewide communications systems.  

Policy Development: Analyzes agency business requirements.  Develops policies, procedures, practices and methods for utilizing complex, mission-critical applications. Plans and develops integrated subsystems in complex, mission-critical applications.  

Product Management: Responsibilities include an inbound and outbound focus on the overall health of a SUNCOM service.  The role of product manager spans many activities from strategic to tactical which include product planning, product marketing, engineering design, product and services training to internal and external groups including customers, tracking profit and loss (P&L), and monitoring the market to ensure the SUNCOM service viability.  Monitor the performance of contracts by implementing Service Level Agreements with the contracted vendors.  Compose, assemble and negotiate amendments to contracts. Perform benchmarking analysis to compare current rates with other respective entities. Provide engineering, contract and operational support to internal (SUNCOM NOC, Engineering, Billing, Financial, Service Delivery and Consultants) and external (customers and vendors) groups.  This position is directly responsible for managing and monitoring the MyFloridaNet2 Service which services all state agencies and many SUNCOM eligible users.

Project Management: Project manager (PM) role shall perform their duties under general supervision and are responsible for all aspects of the project for the life of the project.   PM shall lead and direct cross-functional teams to deliver projects within the constraints of schedule, budget and resources. PM shall appropriately apply a methodology to projects that have reasonably well-defined project requirements and deliverables. PM shall use Microsoft Project and keep all projects updated frequently and accurately allowing DMS to track the overall status of the project.

Consulting: This position provides technical guidance and support to state agencies and other SUNCOM customers regarding advanced aspects of communications systems engineering for data services with voice, and wireless feature capability.  

Quality Assurance: Responsibilities include assistance of creating, implementing, and following planned and systematic production processes that provide confidence in a SUNCOM product's suitability for its intended purpose. It is a set of activities intended to ensure that products (goods and/or services) satisfy customer requirements in a systematic, reliable fashion.

Perform surveys of existing communications systems, develop system models for analysis, prepare system equipment requirements, perform cost comparison of alternative designs, prepare and submit cost evaluation for budget requirements. Assist other state agencies with bid preparation and development of specifications. Provide engineering guidance to agencies in preparation of technology disaster recovery plans. Acquire and improve knowledge of communications technologies such as Internet Protocol (IP), data services and associated FCC Rules & Regulations, Florida Administrative Code and Florida Statutes.  Conduct field tests on communications systems for verification of equipment or performance analysis as required by contracts or industry standards.

Emergency Operations Center - Provide support as needed to the Emergency Operations Center during any declared disaster or emergency.

Knowledge, Skills, and Abilities:
•    Knowledge of generally accepted business principles, practices and procedures. 
•    Knowledge of techniques of computer systems analysis and design. 
•    Knowledge of structured analysis techniques. 
•    Ability to design systems logic and/or process information logically. 
•    Ability to identify and define user task needs and/or conduct short and long range project planning studies. 
•    Ability to prepare functional program specifications for complex business applications. 
•    Ability to analyze and interpret computer related data and resolve system production problems. 
•    Ability to plan, organize and coordinate work assignments. 
•    Ability to communicate technical information effectively to information technology personnel. 
•    Ability to work independently. 
•    Ability to establish and maintain effective working relationships with others. 
•    Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork.

Minimum Qualifications:

•    B.S. degree in Engineering, Management Information Systems (or a related field) and 5 years of equivalent experience or 10 years of documented experience is required.
•    At least 10 years of experience with telecommunications products and service management is preferred.
•    Experience configuring and administering IP networks (WAN, LAN and data center environments is preferred.

Other Job-related requirements:
•    Adheres to safety awareness policies in the workplace, views safety videos when presented and attends required safety meetings.
•    Practices lessons learned on a daily basis to avoid accidents.
•    Pursuant to F.S. 215.422 every officer or employee who is responsible for the approval or processing of vendors’ invoices or distribution of warrants to vendors are mandated to process, resolve, and comply as section 215.422 requires.

Our Organization and Mission:
Under the direction of Governor Ron DeSantis, Interim Secretary Tom Berger and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce.  Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following provided email addresses:
DMS.Ability@dms.fl.gov
DMS.Veterans@dms.fl.gov
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DMS Human Resources (HR) Office at (850) 488-2707. DMS requests applicants notify HR in advance to allow sufficient time to provide the accommodation.
Successful completion of background screening will be required for this position.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.