UTILITY SYSTEM/COMMUNICATIONS ENGINEER - 72001715

Requisition No: 874321 

Agency: Management Services

Working Title: UTILITY SYSTEM/COMMUNICATIONS ENGINEER - 72001715

 Pay Plan: Career Service

Position Number: 72001715 

Salary:  $70,000.00 to $71,667.18 

Posting Closing Date: 05/15/2026 

Total Compensation Estimator Tool

Utilities System/Communications Engineer
Division of Telecommunications, Bureau of Customer Service
State of Florida Department of Management Services
This position is located in Tallahassee, FL

Position Overview and Responsibilities:
This is a professional and highly technical position responsible for analysis of system engineering designs which are required to establish optimum operational communications networks, equipment procurement and other support systems.  This position will provide technical guidance and support to state agencies regarding advanced aspects of communications engineering or resolution of system engineering problems.  

Assist in performing engineering research, development and design of new and/or expanded communications networks.  This will include but is not limited to the application of Value Added Networks, Local Area Networks, Voice telecommunication, and data networking to satisfy user requirements.  Assist in the preparation of engineering reports on results of research, development, and testing of advanced technologies.

Provide system engineering support to state agencies regarding alternatives available, communications engineering, training, and identification and resolution of system engineering solutions/problems.  Assist other engineers in the performance of end-to-end communication analysis on common carrier supplied services in order to verify that they are operating properly and in accordance with state engineering design and specifications. 

Assist in the preparation of engineering specifications for operational, communications equipment, technical control centers, interface monitors, data simulators, and analog or digital test equipment as well as review and approve specifications written and submitted by state agencies.  Review bid responses from vendors for technical compliance to engineering specifications and make recommendations to management.  

Provide product management engineering support to using agencies during installation of advanced communication systems and afterwards to assure proper interface, efficient operation, and compliance to technical specification. In the event of non-compliance, recommend the necessary corrective action to management to either obtain compliance or procure equipment from an alternate source.

Provide support for ESF-2 as needed to the Emergency Operations Center during any declared disaster or emergency.

Provide technical and communication engineering support to other engineers or personnel in the Division, as needed.

Assist in the development and publication of long-range telecommunication plans and the updating of existing plans.

Provide support as needed to the Emergency Operations Center during any declared disaster or emergency.

Knowledge, Skills, and Abilities:
•    Knowledge of Telecommunications terminology and procedures.
•    Ability to communicate effectively orally and in writing with vendors, peers, supervisors, technical staff, and users.
•    Ability to verify data for accuracy and completeness.
•    Ability to make decisions and work independently.
•    Ability to work collaboratively in a team environment, and to establish and maintain effective working relationships. 
•    Ability to complete work assignments on time and work with other technical staff
•    Ability to provide excellent customer service to internal and external customers.
•    Ability to research, evaluate and resolve customer issues and other problems in a professional manner.
•    Ability to determine priorities.
•    Ability to make timely and accurate decisions during normal operating conditions and critical situations.
•    Ability to apply rules, regulations, policies and agency procedures
•    Proficient in Microsoft Office suite
•    Accountability, Communication, Empowerment, Flexibility, Integrity, Respect, Teamwork

Minimum Qualifications:

•    4 years’ work experience in VOIP/UCaaS/CCaaS/SIP/Hosted voice and IP network engineering design services is required.
•    1 year work experience in Customer Service is required.
•    Skill in operating a variety of online processing systems is required.
•    A bachelor’s degree in information technology, Computer Information Systems, or related field is preferred.
•    Experience managing telecommunications projects is preferred.
•    Experience with Microsoft Office Suite (Word, Excel, Access, PowerPoint) is preferred.

Our Organization and Mission:
Under the direction of Governor Ron DeSantis, Interim Secretary Tom Berger and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Special Notes:
DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our agency recruiter for guidance and answers to questions through the following provided email addresses: 
DMS.Ability@dms.fl.gov
DMS.Veterans@dms.fl.gov.
An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. For purposes of requesting reasonable accommodations, as mentioned above, the agency hiring authority is the DMS Human Resources office, which the candidate can reach at (850) 488-2707.
Successful completion of background screening will be required for this position.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.