CONTACT CENTER INTERVIEWING CLERK - 60055661

Requisition No: 853148 

Agency: Children and Families

Working Title: CONTACT CENTER INTERVIEWING CLERK - 60055661

 Pay Plan: Career Service

Position Number: 60055661 

Salary:  $1,298.46 Bi-Weekly, $33,760.00 annually 

Posting Closing Date: 05/21/2025 

Total Compensation Estimator Tool

Internal Agency opportunity.

Only current DCF employees are eligible to apply. 

Department of Children and Families

Contact Center Interviewing Clerk

Located in Jacksonville, Miami, or Tampa, Florida.

Mulitple positions available.
Full-time opportunities available. 
This posting will be used to fill Career Service positions. 
Current employees will be compensated in accordance with the DCF salary policy. 

DCF Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Families requesting public assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians. 

We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn public assistance policies and can engage with customers/citizens of Florida in a call center environment. 

The primary function of this position is providing clerical services related to public assistance eligibility in a call center setting. The work performed includes explaining eligibility of applicants and recipients of public assistance programs, determining eligibility for expedited Supplemental Nutrition Assistance Program (SNAP) services, entering client data into a database based on intake of caller information, maintaining necessary files and records. This career consists primarily of phone interactions with customers.  

Incumbents in this position report to the office, this is not a telework position. 

The full-time work schedule is 40 hours per week, 8:00 am – 5:00 pm EST, Monday through Friday. 

If this sounds like the job for you, please join our TEAM! 

MINIMUM QUALIFICATIONS:  

• Must be a current DCF Employee. 

• At least six (6) months working as a Contact Center Interviewing Clerk-OPS team member. 

• Two (2) years of experience in clerical activities or public contact experience. 

• Must have the ability to attend a two to four-week mandatory paid training course. 

• Bi-lingual in Creole or Spanish preferred. 

Additional Information/Requirements:   

• Incumbents may be expected to work during emergency situations or natural disasters. 

• Employees are required to work from the official office location with the potential to work remotely based on demonstrated satisfactory performance, and tenure. 

• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. 

What you will do:  

Contact Center Interviewing Clerk – Virtual Intake Unit (VIU) 

The typical duties include: 

• Answers calls to conduct abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for the Supplemental Nutrition Assistance program (SNAP/Food Assistance)  

• Requests all additional information/verification required to establish or continue eligibility for public assistance programs. Ensures electronic case records are documented thoroughly and properly.  

• Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.  

• Assists customers with completing Telephonic Applications.  

• Assists customers with referrals to other agencies and community resources. 

KNOWLEDGE, SKILLS AND ABILITIES:  

• Communicate with others to obtain and verify information concerning eligibility. 

• Knowledge and application of the policies, procedures, laws and programs governing the agency. 

• Ability to speak clearly and correctly, and to communicate with others to obtain and verify information concerning eligibility. 

• Detect and evaluate potential fraudulent situations. 

• Analyze and interpret written, numerical, and verbal data from various sources. 

• Enter data accurately into a computerized system. 

• Navigate through computer screens. 

• Complete and review basic computer documents and other forms. 

• Knowledge of basic arithmetic. 

• Prepare, clear, concise and accurate records and other documentation. 

• Ability to deal with the public in a tactful, courteous and effective manner. 

• Be proficient in the use of the computer including exceptional typing skills. 

• Follow written and oral directions and instructions. 

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida.
• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contribution (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• And more!
• For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• This position is designated as an essential position.  Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.

DCF Employment Requirements:

1. We hire only U.S. citizens and lawfully authorized alien workers.
2. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
3. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
4. SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.
5. BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
6. BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.​​​

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.