CONTACT CENTER INTERVIEWING CLERK - 60062989

Internal Agency Opportunity 

Department of Children and Families  

Contact Center Interviewing Clerk 

Multiple positions available. 

This posting will be used to fill position vacancies in Career Service.  

Location will be based on the selected candidate in one of these areas: Jacksonville, Miami, and Tampa, Florida. 
Incumbents in this position report to the office, this is not a telework position.  

Preference for Bilingual in Spanish/English or Creole/English. 
Current employees will be compensated in accordance with the DCF salary policy. 

The full-time work schedule is 40 hours per week, 8:00 am – 5:00 pm EST, Monday through Friday. 

DCF Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.  

Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians. 

We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn public assistance policies and can engage with customers/citizens of Florida in a call center environment. 

What you will do:  

The primary function of this position is providing clerical services related to government assistance eligibility in a call center environment. This career consists primarily of phone interactions with customers and utilizing multiple computer systems. The work performed includes explaining eligibility of applicants and recipients of government assistance programs, determining eligibility for expedited Supplemental Nutrition Assistance Program (SNAP) services, entering client data into a database based on intake of caller information, maintaining necessary files and records.  

Minimum Qualifications:  

• Must be a current DCF Employee AND 

• Two years of experience in clerical activities or public contact experience.

• Preference will be given to candidates with six (6) months working as a Contact Center Interviewing Clerk-OPS team member. 

Additional Information/Requirements:   

• Incumbents may be expected to work during emergency situations or natural disasters. 

• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. 

Benefits of Working for the State of Florida: 

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: 

• No state income tax for residents of Florida. 

• Annual and Sick Leave benefits. 

• Nine paid holidays and one Personal Holiday each year. 

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. 

• Retirement plan options, including employer contribution (For more information, please click www.myfrs.com). 

• Flexible Spending Accounts. 

• Tuition waivers. 

• And more! 

• For a more complete list of benefits, visit www.mybenefits.myflorida.com.

 If this sounds like the job for you, please join our TEAM! 

Candidate Profile (application) must be completed in its entirety. 

• Include supervisor names and phone numbers for all periods of employment. 

• Account for and explain any gaps in employment so that the hiring process is not delayed. 

• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.  

• It is unacceptable to use the statement “See Resume” in place of entering work history. 

• This position is designated as an essential position.  Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. 

DCF Employment Requirements: 

• We hire only U.S. citizens and lawfully authorized alien workers. 

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. 

• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. 

• SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov. 

• BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department.  Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Employees will be retained in state and national rap back program, providing real-time arrest hit notifications.   

• BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process.  

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.