DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 60023760 - ESS CUSTOMER CONTACT CENTER

Requisition No: 880903 

Agency: Children and Families

Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 60023760 - ESS CUSTOMER CONTACT CENTER

 Pay Plan: Career Service

Position Number: 60023760 

Salary:  $38,264.07 Minimum annual 

Posting Closing Date: 08/09/2026 

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THIS IS AN OPEN COMPETITIVE OPPORTUNITY

Department of Children and Families (DCF)

DISTRIBUTED COMPUTER SYSTEMS SPECIALIST – Economic Self-Sufficiency (ESS) Program Tampa Customer Contact Center

This is a Career Service type of position.

This is a full-time position working 40 hours per week.

Salary: $38,264.07 minimum. The DCF Salary Policy will apply.

This is not a telework position. The selected candidate must work in the office.

Location: 9393 N. Florida Avenue, Florida 33612.

The contact center serves the public from 8:00 AM – 5:00 PM EST, Monday - Friday.

Evening or weekend hours may be required depending on volume.

This position supports several surrounding offices. Travel is required.

REQUIREMENTS:

• At least one year of experience in computer hardware, software and networking systems, and troubleshooting/problem solving.
• At least one year of experience supporting Windows 11 or newer operating system and compatible applications.
• Experience in an IT Support Environment.
• Ability to navigate tight spaces which may involve a combination of kneeling, crawling, bending, stooping, climbing ladders, and/or reaching.
• Ability to lift 30 pounds to conduct work assignments.
• Valid Driver License
• Possession and willingness to operate private vehicle for use in performance of daily work activities.
• Working outside normal business hours to complete daily work activities.

Preference given to candidates with experience in:

• CompTIAA+, CompTIANetwork, CompTIASecurity.
• Experience working in an Information Technology (IT) environment in either a field-based support capacity or a call center capacity.
• Experience with email systems.
• Experience working with ticketing system applications.
• Experience working in a fast-paced customer service-oriented environment.
• College or trade school education in IT field from an accredited college or university, or 30 semester credit hours to substitute for year-for-year work experience. School diploma or official transcript documents are required.

DESCRIPTION

This position is in Tampa, FL, in the ESS Statewide Customer Contact Center.

This is an IT Desktop Support position that primarily provides hardware and software support to multiple end-users within the DCF, which includes desktop, infrastructure and security. This is work installing, configuring, and supporting an organization's local area network (LAN), wide area network (WAN), and internet system or a segment of a network system. Incumbents maintain network hardware and software, monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. Incumbents may also assist other network support and client server specialists to plan, coordinate, and implement network security measures.

About the FL Department of Children and Families:

The Florida Department of Children and Families (DCF) is the state of Florida’s social services agency providing services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking and public assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. 

Within DCF, the Economic Self-Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery. 

To learn more please visit https://www.myflfamilies.com/.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida. Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click https://www.myfrs.com/).
• Flexible Spending Accounts; Tuition waivers.
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• This position is designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.

DCF EMPLOYMENT DISCLOSURES

1. The Department of Children and Families is a tobacco-free environment.
2. US CITIZEN REQUIREMENT Only US citizens and lawfully authorized alien workers will be hired.
3. SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: https://www.sss.gov/.
4. RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
5. BACKGROUND SCREENING: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department.  Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.  Employees will be retained in state and national Record of Arrest and Prosecution (RAP) Back Program, providing real-time arrest hit notifications.  
6. BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.