DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64006222 1

Requisition No: 843616 

Agency: Department of Health

Working Title: DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64006222 1

 Pay Plan: Career Service

Position Number: 64006222 

Salary:  $45,454.55 - $50,000.00 

Posting Closing Date: 01/02/2025 

Total Compensation Estimator Tool

DISTRIBUTED COMPUTER SYSTEMS SPECIALIST - 64006222

DEPARTMENT OF HEALTH - HILLSBOROUGH

Administrative Services – Management Information Systems

DISTRIBUTED COMPUTER SYSTEMS SPECIALIST

1105 E. Kennedy Blvd Tampa, FL 33602

Thank you for your interest in career opportunities with the Florida Department of Health in Hillsborough County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

Join an amazing company culture that values employee growth and development at the Florida Department of Health. Professional development is highly encouraged and supported within our organization through opportunities for mentorships and educational and skills training.  From the moment you are hired, you can begin to grow as a professional and a leader, through strategic planning, internal committees, and project engagement.  There are also many opportunities for continuing education at no cost to the employee.  If you are looking to further your education through a college degree, the Florida Department of Health can help with our tuition reimbursement program.  We offer an inspiring and encouraging atmosphere to support you while you work with us. 

The Florida Department of Health (DOH) is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

Title of Position:

In this position, you will be tasked with delivering first-level desktop support and resolving technical issues for both local and remote users. Your responsibilities will encompass providing technical assistance across software, hardware, printers, and account management. As a representative of the Florida Department of Health, professionalism is paramount, requiring you to be consistently helpful, cooperative, polite, respectful, and courteous in all customer interactions.

This team member assists various locations, necessitating frequent travel. The individual should possess the ability to:

Sustain goal-oriented behavior and performance even in stressful conditions. Work effectively both independently and in a collaborative team setting.

Showcase exceptional time management skills and multitasking abilities, adept at balancing competing priorities.

Exhibit mindfulness of others' workload concerns to boost unit productivity and morale.

Your Specific Responsibilities:

• Deliver outstanding customer service and support.

• Support approved software, hardware, and peripherals for all departments. Provide technical support and resolution for software and hardware issues. Conduct regular preventative maintenance for desktops, laptops, and printers. Keep customers updated on help desk tickets and warranty repair statuses.

• Perform support duties for the Avaya VoIP Telephone system.

• Track and report all actions using the Service Desk+ Help Desk application. Ensure a safe workplace by following issued safety guidelines.

• Serve as the primary customer contact, adhering to policies, verifying software installations, logging Help Desk tickets, coordinating equipment setup for events, and maintaining excellence in customer service.

• Execute tasks directed by the Distributed Computer System Administrator – SES.

Required Knowledge, Skills, and Abilities:

• Strong written, oral, and interpersonal communication skills. Meticulous attention to detail.
• Highly self-motivated and quick to grasp new concepts.
• Effective prioritization and execution of tasks in high-pressure environments. Experience in both independent and collaborative teamwork settings.
• Exceptional customer service orientation.
• Occasional travel flexibility between training locations.
• Excellent communication skills for technical information delivery.
• Proficiency in distributed processing operations, procedures, and equipment.
• Problem-solving skills and knowledge of computers, software, and programming principles. Establishment and maintenance of effective working relationships.
• Logical information processing and problem-solving capabilities. Development of training programs for distributed processing operations. Monitoring and resolution of distributed computer system problems.
• Identification and definition of user task needs.
• Effective planning, organizing, and coordination of work assignments.

Qualifications:

• Minimum: 

• A minimum of 2 years of experience in computer hardware troubleshooting and repair.

• A minimum of 2 years of IT help desk experience

• A Valid driver’s license

• Preferred:
• Fluent in Second Language
• CompTIA A+, Network+, or Security+
• Experience with Service Desk+
• Associate's or bachelor's degree in computer science, information technology, or a related field.
• 5+ years of experience of IT help desk experience

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health in Hillsborough County
Management Information Systems
1105 E. Kennedy Blvd, Tampa, FL 33602

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).

• Flexible Spending Accounts.
• Public Health and Nursing Loan Forgiveness Program
• Tuition waivers for State Universities/Community Colleges.
• And more!

For a State of Florida Total Compensation Estimator visit State of Florida Total Compensation Estimator (myflorida.com)

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.  Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.