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ELIGIBILITY SPECIALIST I - 60023577

Date:  Jun 22, 2022
Location: 

TAMPA, FL, US, 33612


The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 628205 

Agency: Children and Families

Working Title: ELIGIBILITY SPECIALIST I - 60023577

Position Number: 60023577 

Salary:  $27,040 annually / $1,040 bi-weekly 

Posting Closing Date: 06/30/2022 

Eligibility Specialist 
Department of Children and Families
Tampa, Florida
Open Competitive

This posting will be used to fill position vacancies in OPS and Career Service.
Current employees will be compensated in accordance with the DCF salary policy.

 

What you will do:

Families in need and in crisis require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. This demanding and challenging career could be your opportunity to help those in need make a better life for themselves and their families.

Every minute and every case processed count for those who are hungry, caring for others, in need of assistance to provide shelter for loved ones, or just need a helping hand, and your career choice could make a critical difference.  However, it makes a tremendous impact on countless lives.  If you are interested in making a difference, please join our TEAM!

This position may require face-to-face contact with clients.

How you will make an impact:

The primary function of an Eligibility Specialist involves determining the eligibility of applicants and recipients for public assistance programs. The work performed includes processing data from electronic sources and entering information into a computer-based eligibility system under state and federal requirements. Eligibility workers are expected to handle a high volume of work which is deadline driven. Workers must be able to prioritize, plan and project their work, while remaining flexible to frequent changes in the program policy and/or computer-based systems. The typical duties of a typical day are as follows:

  • Interviewing applicants to obtain and verify information needed to determine eligibility for Food Assistance, Medicaid, and Cash Assistance.
  • Learning numerous state and federal program regulations, through intensive training prior to full case assignment and then ongoing training thereafter. This work is driven by ongoing reliance on regulations.
  • Instructing clients in completion of various forms, and reviewing the applications and forms submitted for completeness and accuracy.
  • Determining program eligibility in accordance with current regulations using a computer-based eligibility system.
  • Researching information provided by an applicant until satisfactory explanations regarding eligibility status is confirmed.
  • Reporting cases where identity theft or fraud is suspected.
  • Advising clients of deadlines, time frames, and necessary actions to be taken.
  • Working with clients who may not take the necessary actions within the required time frame.
  • Establishing and maintaining multiple electronic files and conducting regular reviews and updates.
  • Documenting all communications and contacts with clients.
  • Managing an electronic caseload that varies based on the community needs, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames set by federal and state regulations.
  • Computing and authorizing public assistance benefits based on financial and family status. Reviewing and explaining the monthly benefit amount to the customer.
  • Staying current with changes in rules, laws, procedures, etc. that affect timeliness and accuracy.

Qualifications:

Knowledge, Skills, and Abilities:

  • Apply the laws, rules, and regulations governing eligibility and grant determination for multiple public assistance programs and the case administration of these programs.
  • Communicate with others to obtain and verify information concerning eligibility.
  • Detect and evaluate potential fraudulent situations.
  • Analyze and interpret written, numerical, and verbal data from various sources.
  • Enter data accurately into a computerized system.
  • Navigate through computer screens, complete, and review basic computer documents and other forms.
  • Plan and organize caseload to ensure work is completed in accordance with regulations relating to eligibility and timeliness.
  • Read, understand, apply complicated and detailed regulations, and policy directives.
  • Perform a variety of mathematical computations accurately and rapidly.
  • Establish and maintain cooperative working relationships with the public and staff.
  • Use computers and related software packages.
  • Follow written and oral directions and instructions.

Candidate Profile (application) must be completed in its entirety.

  • Include supervisor names and phone numbers for all periods of employment.
  • Account for and explain any gaps in employment so that the hiring process is not delayed.
  • Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
  • It is unacceptable to use the statement “See Resume” in place of entering work history.
  • If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Additional Information/Requirements  

  • Language proficiency may be considered in the selection process as determined by Agency needs at the time of selection.
  • Incumbents may be expected to work during emergency situations or natural disasters.
  • Incumbents may be eligible for telework if they are employed with the department for a minimum of three months, have completed training, and meet or exceed all performance expectations

Benefits of Working for the State of Florida:

  • Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
  • No state income tax for residents of Florida;
  • Annual and Sick Leave benefits;
  • Nine paid holidays and one Personal Holiday each year;
  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
  • Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
  • Flexible Spending Accounts;
  • Tuition waivers;
  • And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico.  In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater.  And if the beach isn’t your scene, there are 175 state parks to explore!  Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love.  The Sunshine State is a great place to live and work – Come join our team!

About Department of Children and Families:

Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision:  We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values:  A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. 

To learn more please visit https://www.myflfamilies.com/.

SELECTIVE SERVICE:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

BENEFIT RECOVERY SCREENING Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former public assistance case information and check for outstanding overpayments before completing the hiring process.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 


Nearest Major Market: Tampa