GOVERNMENT OPERATIONS CONSULTANT I - 60049514

Requisition No: 847172 

Agency: Children and Families

Working Title: GOVERNMENT OPERATIONS CONSULTANT I - 60049514

 Pay Plan: Career Service

Position Number: 60049514 

Salary:  $1,512.34 - $3,205.32 Bi-Weekly 

Posting Closing Date: 03/04/2025 

Total Compensation Estimator Tool

Government Operations Consultant I

Location: Pinellas, Hillsborough, Sarasota, or Lee County. Applicants interested in working in counties/cities other than these Counties will need to apply for positions advertised for those specific areas on the People First System.

This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families.  Teleworking is not an option.  We encourage all interested individuals to apply.  Some travel may be required.

The individual occupying this position will conduct program analysis, offer management consulting, and assess regional processes and procedures. This includes designing, implementing and evaluating operational initiatives with a focus on quality improvement activities. This position will work closely with the Economic Self-Sufficiency Senior Management Analyst Supervisors, Program Administrators and other regional ESS managers.

The bi-weekly salary range for this position is $1,512.34 - $3,205.32.

PRIMARY DUTIES MAY INCLUDE BUT NOT LIMITED TO:

• Collects data, compiles, organizes, and analyzes information. Creates and monitors reports and performs data analysis to support provider relations, quality and education efforts. Provides pertinent information to managers and staff regarding customer service and quality management initiatives. Participates in the evaluation of initiatives and other aspects of management and administration.

• Provides guidance and technical assistance to providers and representatives. Gathers and organizes data and information and conducts analysis of complaints and hearing trends to improve operational processes and performance. Corrects complex casework.

• Assists in the creation of performance improvement and/or corrective action plans and provides consultation and coaching to staff and external partners or providers as needed.

• Schedules and facilitates training with external partners, providers, supervisors, managers, and other staff as needed.

• Perform special assignments and other related work as required by the Regional ESS Senior Leadership or Executive Management Teams.

• Completes all project plans and project task lists associated with forums or workgroups timely.

• Respond to all inquiries and requests received, in a professional and timely manner, providing outstanding customer service.

• Within the scope of available resources, plan, direct, deliver, and evaluate organizational development and professional growth activities for regional staff. 

• Effectively conducts training and/or developmental activities for eligibility staff as demonstrated by formal observations and by average scores on a standardized electronic survey of participants.

• Ensure documents from regional workgroups and forums are updated and archived. 

KNOWLEDGE, SKILLS AND ABILITIES INCLUDING UTILIZATION OF EQUIPMENT REQUIRED FOR THE POSITION:

• Knowledge of the organization’s mission, vision, and functions, how it’s social, political and technological systems work and operate effectively within them.
• Experience with interviewing techniques
• Knowledge of various computer systems used within the ESS Program including FLORIDA, AMS, People First- Time Entry and Hiring and Recruiting, ACCESS On-Line System, Tivoli, FLAIR and Document Viewing. Also, knowledge of Microsoft Office programs to include, Excel, PowerPoint, Word, and Outlook, and the ability to use these programs to complete assignments.
• Knowledge of methods of compiling, organizing, and analyzing data
• Knowledge of applicable mainframe systems and software applications
• Knowledge of methods for compiling, organizing and analyzing data for the purpose of preparing the Business Plans, Business Plans spreadsheets and other reports as needed.
• Ability to coordinate the operations and activities of a unit or office.
• Ability to interpret and apply complex information concerning policies and procedures related to social services eligibility.
• Ability to develop and facilitate effective trainings and presentations for staff, providers, and the public.
• Ability to investigate and effectively respond to customers and providers complaints.
• Ability to compose complex documents and correspondence.
• Ability to adapt to significant or sudden change.
• Ability to apply ethical business practices.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships.
• Ability to evaluate and monitor service delivery.
• Ability to develop and implement corrective action plans.
• Ability to utilize problem-solving techniques.
• Ability to organize work products, set priorities, determines short or long- term goals and strategies to achieve them.
• Ability to develop and maintain data sources for the purpose of running queries and developing reports as needed.  

MINIMUM REQUIREMENTS:

• Minimum of three years of case processing experience in programs related to Economic Self Sufficiency Program (ESS)
• Bachelor’s degree from an accredited college or university.  Professional experience in a position where the major responsibility was determining eligibility, conducting investigations, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims, or providing customer service can substitute on a year for year basis for the required college education.
• Possess a valid driver license.
• Must be willing and able to travel.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.