HUMAN SERVICES PROGRAM ANALYST - 64054225

Requisition No: 841317 

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM ANALYST - 64054225

 Pay Plan: Career Service

Position Number: 64054225 

Salary:  $39,639.60 - $43,603.56 

Posting Closing Date: 11/21/2024 

Total Compensation Estimator Tool

DEPARTMENT OF HEALTH - HILLSBOROUGH

DIVISION OF DISEASE CONTROL

HUMAN SERVICES PROGRAM ANALYST

8515 N. MITCHELL AVE., TAMPA, FL 33604

Thank you for your interest in career opportunities with the Florida Department of Health in Hillsborough County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

Join an amazing company culture that values employee growth and development at the Florida Department of Health. Professional development is highly encouraged and supported within our organization through opportunities for mentorships and educational and skills training.  From the moment you are hired, you can begin to grow as a professional and a leader, through strategic planning, internal committees, and project engagement.  There are also many opportunities for continuing education at no cost to the employee.  If you are looking to further your education through a college degree, the Florida Department of Health can help with our tuition reimbursement program.  We offer an inspiring and encouraging atmosphere to support you while you work with us. 

The Florida Department of Health (DOH) is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

Human Services Program Analyst (Surveillance Coordinator):

This position performs public health surveillance in the control and prevention of Tuberculosis (TB). It calls for a mature and responsible individual able to plan and conduct a program to improve health outcomes and / or key program indicators. The surveillance Coordinator works independently and reports to the TB program Manager. The primary duties are to receive coordinate, monitor, and report public health surveillance activities. The Surveillance Coordinator follows established Federal, State and local laws and Department of Health (DOH) Policies and Procedures.

Your Specific Responsibilities:

The Surveillance Coordinator is responsible to receive, track and report on the status of all referrals received by the TB Center.

Referrals arrive from community providers, laboratories, hospitals, concerned citizens, statewide and national reporting systems (e.g., Interjurisdictional Notifications, Electronic Disease Notification (EDN) vie CDC Secure Access Management Services (SAMS)).

Develops on-going communications with health care providers Coordinates with hospitals and other health care providers.

ensuring appropriate and timely referrals of persons suspected or diagnosed with TB in the county. Reviews each referral for reporting delays and makes recommendations for improvement.

• Ensures the appropriate routing of referrals to nursing and field supervisors.
• Coordinates with provider and nursing supervisor to monitor classification of persons under evaluation or suspicion for TB within 90 days of referral.
• Ensures accurate and timely completion of the Report of a Verified Case of TB (RVCT), for each person identified with TB through medical record reviews and coordination with nursing and provider staff.
• Manages federal and state electronic data systems (e.g., Health Management System, EDN).
• Accountable and committed to continuous quality improvement and delivering results on program indicators through reporting, analyzing, and taking corrective action as needed.

             Produces surveillance reports as requested; provides monthly data to staff and produces reports on the Epidemiology and Genotyping of TB in Hillsborough County.

             Enters activities into secure database systems for surveillance activities, time accountability, and service collection.

Teamwork and Community Engagement:

• Develops on-going communication with health care providers and surveillance staff in other DOH programs.
• Coordinates activities with case management team.
• Maintains honest and open dialogue with staff on patients and surveillance issues.
• Participates in screening programs, contact investigations, and outbreak or cluster investigations.
• Works with public and private health related agencies, community agencies, institutions, and individuals in association with services related to TB prevention and control, and consistent with programmatic objectives.
• Identifies stakeholders, community partners and customers supporting the 10 essential public health services.
• Attends meetings and events to educate, network, and update the community on TB issues.
• Provides support and backup to Disease Intervention Specialists and conducts field activities as needed.

Training and Development:

• Participates in grand rounds, in-service trainings, and other developmental and networking opportunities.
• The Surveillance Coordinator provides information for Department of Health personnel and other agencies in epidemiological. investigation of TB suspect, cases, and contacts, as well as provides community information on TB education.
• Assists in training and orienting others to the TB Center.
• Travels, attends meetings, and performs other related duties as needed. The Surveillance Coordinator will use personal vehicle for travel.
• Assist with Direct Observed Therapy, Video Direct Observed Therapy, and field activity forms as needed.
• All other duties as directed.

Required Knowledge, Skills, and Abilities:

Knowledge, skills and abilities, including utilization of equipment, required for the position:

Ability to establish and maintain effective working relationships with others.

Ability to plan, organize and coordinate work activities. 

Ability to operate commonly used office equipment such as computers, printers, fax machine and paper shredder.

Ability to use Microsoft 365 applications (Outlook, Excel, Word, PowerPoint, MS Teams).

Ability to engage with- and analyze new material or information to understand its potential implications.

Ability to effectively communicate with others verbally and in writing, with the ability to actively listen and pose clarifying questions.

Understanding of the principles and practices of public health surveillance, as well as evaluation techniques.

Knowledge and skills necessary to secure protected health information and prevent any unauthorized use or disclosure.

Qualifications:

Minimum:

Valid Florida driver’s license or able to get one within 30 days of hire.

At least two years of clients/patients interviewing experience to obtain relevant information.

At least two years of client/patient customer service experience.

At least two years of experience working in a healthcare setting and with communicable diseases.

Preferred:

Bachelors’ degree (from an accredited college, or university).

Bilingual in English, Spanish and/or Haitian Creole.

At least 6 months experience working with Tuberculosis (TB) patients.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

TUBERCULOSIS PROGRAM - 8515 N. MITCHELL AVE. TAMPA, FL 33604

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).

• Flexible Spending Accounts.
• Public Health and Nursing Loan Forgiveness Program
• Tuition waivers for State Universities/Community Colleges.
• And more!

For a State of Florida Total Compensation Estimator visit State of Florida Total Compensation Estimator (myflorida.com)

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.  Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.