HUMAN SERVICES PROGRAM SPECIALIST - 64035795

Requisition No: 860774 

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM SPECIALIST - 64035795

 Pay Plan: Career Service

Position Number: 64035795 

Salary:  45,454.55- 50,000 

Posting Closing Date: 09/19/2025 

Total Compensation Estimator Tool

DEPARTMENT OF HEALTH – HILLSBOROUGH COUNTY

Nutrition & WIC Program Services – Human Services Program Specialist

9827 North Sheldon Road 33635 - Tampa, Florida 33635

HUMAN SERVICES PROGRAM SPECIALIST

Thank you for your interest in career opportunities with the Florida Department of Health - Hillsborough County.  If you're looking to build a great career in public health - you've come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join this team and make the Florida Department of Health - Hillsborough County your employer of choice.

The Department of Health’s mission is to protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts.

The Florida Department of Health is responsible for the health and safety of all citizens and visitors to the state.  As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose and investigate health problems, and mobilize local communities to address health-related issues.  The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services.  The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

Human Services Program Specialist

The incumbent reports directly to the Senior Human Services Program Manager. Primary function of this position is to serve as the Vendor Manager for the Hillsborough County Woman, Infant and Children (WIC) Program. This position ensures that all participating stores comply to all WIC regulations, policies and procedures set forth in DHM 150-24. Handles all Social Media Investigations and completes all required documentation to report back to the state office. This position is a member of the WIC Administrative Team which includes quality improvement functions, assists in providing administrative support, data collection, analysis, and maintenance of required spread sheets. Adheres to all WIC regulations, policies and procedures set forth in DHM 150-24 and other guides/manuals designated for the position.  Instructs vendors and participants on WIC redemption procedures, rights and obligations, program procedures, vendor/participant concerns.  Responsible for WIC Asset physical inventory and submission of report. Travel and current Florida Driver’s License is required

Responsibilities include:

•    This position works independently to handle all aspects of WIC vendor management

     for all WIC approved stores in Hillsborough County. 

•    Communicating with prospective vendors about the requirements to obtain approval

     as a vendor to include assisting vendors with applications.

•    Conducts vendor site inspections and audits by traveling throughout Hillsborough

     County visiting grocery stores to assess compliance with WIC rules and regulations.

•    Managing\conducting undercover investigations and obtaining current food prices.

•    Provide vendor meetings and trainings, manage vendor files and works with the

     agency attorney to prepare cases for alleged fraud and abuse.

•    Provides regular updates of participating vendors to WIC staff and training on any

     updates to rules, regulations, and policies.

•    Serves as a resource to WIC staff WIC Social Media Issues.

•    Complies data and investigates client fraud/abuse. Creates report and coordinates

     with WIC clinic supervisor to review findings with client. Ensures all reporting is

     submitted to state WIC office in accordance to timelines and procedures.   

•    Participates on monthly conference calls and provides staff with updates.

•    Handles client and vendor complaints and ensures complete resolutions. 

•    Documents, maintains a database, completes reports. Presents information to

     management monthly and as requested. 

•    Completes an annual WIC Asset inventory report.

•    Will successfully complete all required trainings by agency timelines.

Required Knowledge, Skills & Abilities:

• Effective verbal/written communication and telephone etiquette skills.  
• Knowledge of local, state, and federal WIC Program policies and Procedures.
• Computer skills: thorough knowledge, skills and ability to use Excel, Word, Outlook, MS Teams. Fl Wise System

Minimum Qualifications:

• At least 2 years of experience in customer service
• Current/active Florida Driver’s License
• Knowledge Microsoft Word and Excel.

Preferred Qualifications:

• Bilingual Spanish/English
•  2 years of Knowledge of local, state and federal WIC Program policies and procedures and Fl Wise

Where You Will Work:

9827 N. Sheldon Road, Tampa, Florida 33635

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.