INTERVIEWING CLERK - 60023344

Requisition No: 843700 

Agency: Children and Families

Working Title: INTERVIEWING CLERK - 60023344

 Pay Plan: Career Service

Position Number: 60023344 

Salary:  $1,298.40 Bi-weekly 

Posting Closing Date: 12/26/2024 

Total Compensation Estimator Tool

  Career Service Interviewing Clerk Position

Location: Hillsborough County - Applicants interested in working in counties/cities other than Hillsborough will need to apply for positions advertised for those specific areas on the People First System.

This FULL-TIME position is with the Economic Self Sufficiency Program Customer Service Center in Tampa and will be responsible for interviewing applicants to determine type of services and public assistance needs, both over the phone and in person in the Tampa Service Center Lobby. 

Some of the duties of the Interviewing Clerk include explanation of eligibility of applicants and recipients for public assistance programs, determining eligibility for expedited food stamp services, entering client data into database based on intake of caller information, maintaining necessary files and records, and completing general clerical duties to include using computer to input data for clients who are applying for public assistance benefits, answering the phone, using photocopy machine, scanner and other office machines. 

Your application will be reviewed to determine if you meet the minimum requirements for the position and if so, you will be contacted via email to complete an on-line computer skill and typing assessment.  You must attain a proficient score to be interviewed for the position.

This position is Career Service and will be paid $1,298.40 Bi-Weekly and scheduled for full-time hours. 

MINIMUM QUALIFICATIONS: 

• A high school diploma or its equivalent and two years of clerical or public contact experience. College education from an accredited institution or vocational/technical training can substitute at the rate of 30 semester, 45 quarter or 720 classroom hours for each year of the required experience.  

• Bi-lingual and able to speak, read and write in Creole or Spanish language.

KNOWLEDGE, SKILLS AND ABILITIES: 

• Knowledge and application of the policies, procedures, laws and programs governing the agency.
• Ability to speak clearly and correctly, and to communicate with others to obtain and verify information concerning eligibility.
• Detect and evaluate potential fraudulent situations.
• Analyze and interpret written, numerical, and verbal data from various sources.
• Be detail oriented and enter data accurately into a computerized system.
• Navigate through computer screens, and complete and review basic computer documents and other forms.
• Knowledge of basic arithmetic.
• Prepare, clear, concise, and accurate records and other documentation.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Be proficient in the use of the computer including exceptional typing skills.
• Follow written and oral directions and instructions.
• Plan and organize to ensure work are completed in accordance with regulations relating to eligibility and timeliness.
• Ability to review data for accuracy and completeness and organize and maintain filing system.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.