INTERVIEWING CLERK - 60040263

Requisition No: 839752 

Agency: Children and Families

Working Title: INTERVIEWING CLERK - 60040263

 Pay Plan: Career Service

Position Number: 60040263 

Salary:  $1298.46 Bi-weekly 

Posting Closing Date: 10/31/2024 

Total Compensation Estimator Tool

Career Service Interviewing Clerk Position 

This is an Internal Agency Opportunity and only qualified candidates currently employed with the Department of Children and Families will be considered.

Location: Hillsborough County - Applicants interested in working in counties/cities other than Hillsborough will need to apply for positions advertised for those specific areas on the People First System.

JOB DESCRIPTION: 

This FULL-TIME  position is in the Economic Self Sufficiency Service Center in Tampa and will be responsible for interviewing applicants to determine type of services and public assistance in the Virtual Intake Unit (VIU).

Duties of the Interviewing Clerk include conducting phone interviews and explaining eligibility with applicants and recipients for public assistance programs, determining eligibility for expedited food stamp services, entering client data into database based on intake of caller information, maintaining necessary files and records, and completing general clerical duties to include using computer to input data for clients who are applying for public assistance benefits, using photocopy machine, scanner and other office machines. 

Your application will be reviewed to determine if you meet the minimum requirements for the position and if so, you will be contacted via email to complete an on-line computer skill and typing assessment.  You must attain a proficient score to be interviewed for the position.

This position is Career Service and will be paid $1,298.46 Bi-Weekly and scheduled for full-time hours. 

MINIMUM QUALIFICATIONS: 

• A high school diploma or its equivalent and two years of clerical or public contact experience. College education from an accredited institution or vocational/technical training can substitute at the rate of 30 semester, 45 quarter or 720 classroom hours for each year of the required experience. 

PREFERENCE:

• Bilingual in Spanish or Creole preferred

KNOWLEDGE, SKILLS AND ABILITIES: 

• Knowledge and application of the policies, procedures, laws, and programs governing the agency.
• Ability to speak clearly and correctly, and to communicate with others to obtain and verify information concerning eligibility.
• Detect and evaluate potential fraudulent situations.
• Analyze and interpret written, numerical, and verbal data from various sources.
• Be detail oriented and enter data accurately into a computerized system.
• Navigate through computer screens, and complete and review basic computer documents and other forms.
• Knowledge of basic arithmetic.
• Prepare, clear, concise, and accurate records and other documentation.
• Ability to deal with the public in a tactful, courteous, and effective manner.
• Be proficient in the use of the computer including exceptional typing skills.
• Follow written and oral directions and instructions.
• Plan and organize to ensure work are completed in accordance with regulations relating to eligibility and timeliness.
• Ability to review data for accuracy and completeness and organize and maintain filing system.

BACKGROUND SCREENING REQUIREMENT: 

• It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. 
• No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees are subject to background re-screening at least every five (5) years.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.