INVESTIGATION MANAGER - SES - 43001712

Requisition No: 872912 

Agency: Financial Services

Working Title: INVESTIGATION MANAGER - SES - 43001712

 Pay Plan: SES

Position Number: 43001712 

Salary:  $53,917.08 - $129,490.99 

Posting Closing Date: 05/05/2026 

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*****OPEN COMPETITIVE EMPLOYMENT OPPORTUNITY*****

DIVISION: FUNERAL, CEMETERY, AND CONSUMER SERVICES

BUREAU: FINANCIAL SERVICES

CITY: TAMPA

COUNTY: HILLSBOROUGH

Requirements:

• Three (3) years of management experience involving investigations or three (3) years’ investigative experience.
• Experience in conducting investigations, examinations, and/or inspections or in reviewing and analyzing reports, financial statements, documents and/or operating procedures.
• Experience answering questions and inquiries from the public, licensees, or regulated institutions relative to requirements established by statutes and/or rules.
• A valid driver’s license.

Preferences:

• Three (3) years of experience conducting onsite and other inspections, investigations, financial audits and/or examinations.
• Two (2) years of supervisory experience, supervising two (2) or more employees.

MINIMUM QUALIFICATIONS FOR THIS POSITION INCLUDE THE FOLLOWING REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of the techniques utilized in conducting investigations, examinations, and/or inspections;  Knowledge of program planning and evaluation techniques; Knowledge of basic accounting or auditing principles; Knowledge of financial data analysis; Knowledge of the methods of compiling and analyzing data; Knowledge of monitoring techniques; Knowledge of basic mathematics; Knowledge of Chapter 497; Knowledge of the principles and techniques of effective verbal and written communication; Knowledge of the principles, methods and techniques of training or instruction; Ability to supervise people; Ability to review work for accuracy and quality of content; Ability to assess employee work performance; Ability to review, analyze and evaluate data; Ability to examine financial records; Ability to understand and apply laws, rules, regulations, policies and procedures; Ability to conduct research and prepare reports; Ability to probe and obtain critical facts; Ability to utilize problem solving techniques; Ability to plan, organize and coordinate work assignments; Ability to communicate effectively verbally and in writing; Ability to establish and maintain effective working relationships with others; Ability to recognize the validity, authenticity and propriety of accounting and operating records.

OTHER KSAs: Must have the ability to operate a computer and be knowledgeable in the use of various spreadsheets and word processing software.  Must have good written and verbal communication skills.

SPECIAL NOTES:

Approximately 50-75% of this job will require travel. Must be willing to travel out of town overnight, frequently for more than one night. The selected candidate may work extended hours and weekends if needed.

This position requires a security background check, including fingerprint as a condition of employment.

The starting salary for this position will be at or near the base salary and will be commensurate with experience.

Employees of the Department of Financial Services are paid on a monthly pay cycle.

Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

BRIEF DESCRIPTION OF DUTIES:

(Incumbent of position is a member of DFS’ Disaster Response Team and, in that capacity, may be required on short notice to perform duties and necessary attendant travel in support of disaster relief efforts.)

This is a highly responsible position that is a supervisory role. Directly supervises the Division’s field staff who are primarily responsible for conducting investigations. Coordinates with other supervisors of field staff regarding assignment of inspections, examinations and/or investigations. Develops sound inspection, examination, and/or investigation plans and executes same. Reviews field staff work product for accuracy, sufficiency, and compliance with DFS policies and procedures. Recruits, hires, trains, and motivates staff. Uses inductive and deductive reasoning in the review of complex inspections, examinations and/or investigations. Handles various administrative and supervisory duties as related to assigned staff. Conducts interviews and testimony on an at-need basis.  This individual is required to understand and apply laws, rules, regulations, policies and procedures pursuant to chapter 497, F.S and chapter 69K, F.A.C. Supervises assigned subordinates to make sure all regulatory compliance inspections, examinations and/or investigations are appropriately conducted.

Supervises direct reports including motivating, training, providing guidance and direction.  Develops expectations and meets with staff regularly to discuss performance, completes performance reviews and performs disciplinary action if needed.  Maintains vacation and work schedules to ensure proper coverage and completes timesheets.  Ensures all staff complete required training and are offered additional training.

Assists with the following under the direction of the Assistant Director:

Reviews and tracks reports and files received from field staff, for determination of appropriate disposition (e.g., return for further work; closure without action; notice of non-compliance; issuance of citation; or referral to the Office of the General Counsel). Reviews trust accounts/reconciliations when applicable, to determine if preneed trust accounts or cemetery care and maintenance trust accounts are sufficiently funded. Assists in preparing files/cases for forwarding to the Office of the General Counsel as necessary and identifies for the Director’s and/or Assistant Director's consideration apparent or possible substantive and procedural deficiencies in such files/cases.  Implements needed remedial action concerning deficiencies in such files/cases.  Prepares various reports related to Division actions, including but not limited to dashboard reports.  As necessary, assists in coordinating, planning, and organizing settlement negotiations, evidentiary hearings and administrative hearings on matters involving licensees; participates substantively in such proceedings.  As necessary, assists in the preparation of notice of non-compliance and citations. As necessary, participates in probable cause panel meetings and makes presentations at those meetings. Works with Division staff responsible for Preneed Consumer Protection Trust Fund (CPTF) claims to identify potentially needed investigations regarding CPTF claims, or defunct or non-renewing preneed sellers.  In coordination with other supervisors, the position manages and supervises a wide range of functions and work production of the field staff. Assists with monitoring the Division’s goals, strategies, procedures, tactics and production schedules. Communicates effectively with all staff. 

Assists in implementing Division management decisions as to the prioritization and use of field staff and other resources.  Briefs Division management regarding same, with such urgency as is appropriate to the nature of the information. 

Oversees and coordinates Division training programs for investigations and assists in the inspection, examination, and other training of Division staff. Assists in the development of policies and procedures to be utilized for training purposes of Division staff.   As needed, provides Division management with recommendations as to needed or advisable training. Implements training as approved by Division management.  Prepares reports concerning training, as advisable or required by management, and makes presentations at Board or industry association meetings as requested.

Performs related duties and responsibilities as required.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.