MORTGAGE SERVICING SPECIALIST - 41000990

Requisition No: 847788 

Agency: Office of the Attorney General

Working Title: MORTGAGE SERVICING SPECIALIST - 41000990

 Pay Plan: Career Service

Position Number: 41000990 

Salary:  $43,260.10 

Posting Closing Date: 03/18/2025 

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Our Organization and Mission: The Office represents the State of Florida in state and federal civil and criminal courts, from trial courts to the Supreme Court of the United States. 

Position Summary:  This position is in the Consumer Protection Division in the Tampa Bureau, and is primarily responsible for reviewing and responding to the mortgage servicing complaints, escalating the complaints to the mortgage servicing companies, reviewing company responses and keeping detailed reports. The duties and responsibilities of this position stem from enforcement of Chapters 501, 542, 812, 817, 895, and 932 of the Florida Statutes and related laws and administrative rules of the state, and other related federal statutes, rules, and laws. This position involves independent work coordinating and carrying out the investigative functions of the Consumer Protection Division for the Office of the Attorney General. This is a highly responsible position necessitating the ability to perform the major portion of the duties assigned with a minimum amount of supervision.

Pay: $43,260.10 Annually

Qualifications: 

Six (6) year of experience in banking, bankruptcy, mortgage, foreclosures or any financial-related investigations, examinations, or analysis.  
A bachelor’s degree from an accredited college or university and two (2) years of experience as described above.

Preference may be given to applicants with:

• Experience working with mortgages and the servicing of mortgages
• Experience working with foreclosures or bankruptcies
• Experience working as an investigator, analyst or in a position which supports investigations
• Experience reviewing and responding to consumer complaints

 **  An Excel skills exercise may be used as part of the selection process. If skills exercises are included, they must be completed in person in one of the Florida Attorney General's offices. **

The Work You Will Do: 

This position will provide analytical and investigative support and assistance to the Investigators and Attorneys, including but not limited to the following duties:

• Review and evaluate consumer complaints to determine if a violation of any of the settlements or a violation of Florida law exists. 
• Assist with the escalation of mortgage servicing complaints to the mortgage servicers, and review the responses.  
• Prepare reports, statistics, correspondence, and memoranda relating to all analytical duties, including preparation of statistical reports, charts, and spreadsheets relating to data research and/or analysis.
• Assist our Enforcement Attorneys with Asset Location.
• Utilize computer skills relating to e-mail and Internet transactions to trace or analyze transmission paths of messages or transactions.
• Use computer programs such as CFIS, Page Vault, and Excel with a high degree of skill.
• Prepare cases for trial, through coordination with attorneys, investigators and other law enforcement, as appropriate, including providing testimony.
• Communicate with victims, witnesses, defendants, attorneys, corporate personnel, law enforcement investigators or any other persons who may have information concerning ongoing investigations.
• Assist consumers with questions and general updates on matters under your review, under the supervision and direction of the investigator.
• Conduct independent investigations with minimal supervision by a Financial Investigator.  
• Identify and conduct appropriate investigative steps in the course of an investigation.
• Assist attorneys with special assignments, which may require extended hours and/or travel outside the worksite.
• Perform other related work as required.  

During a declared state of emergency, you may be expected to assist in the investigation of price gouging allegations which may include contacting consumers and businesses to identify and resolve complaints, conducting site visits at businesses to obtain statements and evidence, or serve process such as preservation letters and subpoenas. During the declared state of emergency, this may require working extended hours, weekends, and/or during holidays. This may also involve travel to other affected regions to provide support and assistance in meeting the price gouging enforcement mission of our office.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.  

The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).
• Flexible Spending Accounts
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com.

IMPORTANT NOTICE: To be considered for the position, all applicants must:

Submit a complete and accurate application profile necessary for qualifying such as dates of service, reason for leaving, etc. In addition, all applicants must ensure all employment and/or detailed information about work experience is listed on the application (including military service, self-employment, job-related volunteer work, internships, etc.) and that gaps in employment are explained. 

NOTE: Any required experience and/or preferences listed in the advertisement must be verified at the time of application.

• Ensure that applicant responses to qualifying questions are verifiable by skills and/or experience stated on the employment application and/or resume. Applicants who do not respond to the qualifying questions will not be considered for this position.
• The elements of the selection process may include a skill assessment exercise. 
• Current and future vacancies may be filled from this advertisement for a period of up to six months. Following the six-month period, a new application must be submitted to an open advertisement to be considered for that vacancy.
• OAG employees are paid biweekly. All state employees are required to participate in the direct deposit program pursuant to s. 110.113, Fs.

CRIMINAL BACKGROUND CHECKS/ DRUG FREE WORKPLACE: All OAG positions are "sensitive or special trust" and require favorable results on a background investigation including fingerprinting, pursuant to s. 110.1127(2)(a), F.S. The State of Florida supports a Drug-Free Workplace, all employees are subject to reasonable suspicion or other drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act. We hire only U.S. citizens and those lawfully authorized to work in the U.S.

E-VERIFY STATEMENT: The Office of the Attorney General participates in the U.S. government’s employment eligibility verification program (e-verify). E-verify is a program that electronically confirms an employee’s eligibility to work in the United States after completion of the employment eligibility verification form (i-9).

PERSONS WITH DISABILITY/ADA STATEMENT: The OAG supports the employment of individuals with disabilities and encourages them to seek employment within our agency. If you need an accommodation because of a disability, as defined by the Americans with Disabilities Act, in order to participate in the application process, please notify the people first service center at 877-562-7287. If you need an accommodation during the selection process, please notify the hiring authority in advance to allow sufficient time to provide an accommodation.

REMINDERS: Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from SSS. For more information, please visit the SSS website at: https: //www.sss.gov. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. If you return to FRS employment before satisfying the required waiting period, your retirement may be voided, and you may have to repay all benefits you have received, including any Deferred Retirement Option Program (DROP) payout.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.