OFFICE OPERATIONS MANAGER I - SES - 64028262

Requisition No: 878991 

Agency: Department of Health

Working Title: OFFICE OPERATIONS MANAGER I - SES - 64028262

 Pay Plan: SES

Position Number: 64028262 

Salary:  $45,454.55 - $59,330.99 

Posting Closing Date: 07/17/2026 

Total Compensation Estimator Tool

DEPARTMENT OF HEALTH – HILLSBOROUGH COUNTY

DISEASE CONTROL DIVISION – SEXUALLY TRANSMITTED DISEASE PROGRAM

OFFICE OPERATIONS MANAGER

13601 N. 22ND STREET, TAMPA, FL 33613

Thank you for your interest in career opportunities with the Florida Department of Health in Hillsborough County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

Join an amazing company culture that values employee growth and development at the Florida Department of Health. Professional development is highly encouraged and supported within our organization through opportunities for mentorships and educational and skills training.  From the moment you are hired, you can begin to grow as a professional and a leader, through strategic planning, internal committees, and project engagement.  There are also many opportunities for continuing education at no cost to the employee.  If you are looking to further your education through a college degree, the Florida Department of Health can help with our tuition reimbursement program.  We offer an inspiring and encouraging atmosphere to support you while you work with us. 

The Florida Department of Health (DOH) is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

Office Operations Manager

Open Competitive

This position spends majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees’ work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensure proper coverage, and complete timesheets.

Your Specific Responsibilities:

Monitors operational activities, through the development of checklists and spreadsheets, to make information-based decisions and ensure compliance with strategic and center goals.  Monitors system for tracking performance measures of the STD Program and submission through the centralized billing center including numbers of billings, reimbursement rates, denial rates to ensure timely payment of submitted claims. Reviews insurance and financial eligibility errors and makes recommendations to correct and preclude recurrences, including but not limited to HMS billing, RWIS billing, and training of providers and other clinic staff.  Monitors phone calls, duration of phone calls, appropriate logging in and signing off Avaya phone system.  Assists the STD Program Manager in planning, monitoring and reviewing the clinic budget using appropriate reports on a regular basis.  Reports on service and employee time coding compliance.  Key player regarding electronic medical record (EMR) initiatives.

Investigates, assesses, analyzes and makes recommendations to resolve operational issues and problems; directs administrative support activities.  Consults and assists management and staff in the managerial and operation of programs and responsibilities.  Develops and implements written policies and procedures to establish consistent, uniform accomplishment of duties.  Analyze administrative functions and initiate changes to enhance patient flow by formulating and implementing action plans to correct deficiencies.  Assists the STD Program Manager in providing for the confidentiality and security of client information, reporting immediately to the administrator or the DOH-Hillsborough security manager.  Establishes internal control processes to ensure organizational and personnel accountability, and the monitoring of staff availability.  Oversee purchasing activities to preclude work stoppage or slowdown and the timely reconciliation of payments; serves as back-up C-Team member.  As Safety Manager investigates incidents, analyzes trends and recommends opportunities for improvement and risk management.

Required Knowledge, Skills, and Abilities:

Ability to operate commonly used office equipment such as computers, printers, fax machine, label maker, paper shredder. 

Ability to use Microsoft 365 products (Outlook, Excel, Word, PowerPoint, MS Teams).

Knowledge of general office procedures and practices.

Ability to prepare reports and correspondence. 

Ability to plan, organize and coordinate work duties. 

Ability to review data for accuracy and completeness. 

Ability to perform basic arithmetical calculations. 

Ability to communicate effectively. 

Ability to establish and maintain effective working relationships with others. 

Ability to learn and use multiple database systems, including but not limited to HMS, P-Card Works, MyFloridaMarketPlace, etc.

Bi-lingual in English and Spanish preferred

Qualifications:

Minimum

2 years of supervisory experience

2 years’ experience in a healthcare setting

2 years’ experience in customer service

1 year of experience working with an electronic health record (EHR)

Valid Florida Driver’s license

Preferred

Experience with purchasing and procurement systems

Bilingual in English and Spanish

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

University Area Community Health Center, 13601 N. 22nd Street, Tampa, FL 33613 

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

For a State of Florida Total Compensation Estimator visit State of Florida Total Compensation Estimator (myflorida.com)

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.