OPERATIONS & MGMT CONSULTANT I-SES (COE) - 60049651

Requisition No: 867038 

Agency: Children and Families

Working Title: OPERATIONS & MGMT CONSULTANT I-SES (COE) - 60049651

 Pay Plan: SES

Position Number: 60049651 

Salary:  $48,416.68 Annually 

Posting Closing Date: 12/19/2025 

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                                                                                        Operations Management Consultant I-SES

This is an Internal Agency Opportunity for qualified candidates currently employed with the Department of Children and Families in the Economic Self-Sufficiency program. 

Location: Any county in the State of Florida.

The salary for this position is $48,416.68

This position is for an Operations Management Consultant I- SES for the statewide Specialized Medicaid Center of Excellence located in the state of Florida reporting to the SunCoast Region.  Teleworking is not an option for SES positions.  Some travel will be required. Facility is a tobacco free environment.

This is a professional position in the Economic Self Sufficiency Program for the statewide Specialized Medicaid Center of Excellence (SMCOE) and is a highly responsible position assigned to report directly to the Program Administrator in the Economic Self Sufficiency Program and requires expertise in the public assistance program areas; including extensive knowledge of program concepts, Federal and State laws and regulations, and computer systems that support the public assistance programs.  Provides leadership and supervision to include compliance with program requirements/business model, and effective performance feedback.  This individual will be a major contributor in professionally representing the Center of Excellence to internal and external stakeholders, and for driving the administrative unit’s performance and quality.

This is advanced professional work supervising and directing employees. The primary duty of the incumbent in this position is to spend the majority of their time communicating with, motivating, training and evaluating employees, planning and directing their work; and having the authority to effectively recommend actions such as: hire, transfer, suspend, layoff, promote, discharge, assign, and reward or discipline direct reports.  Evaluates employees against established standards and takes appropriate actions when necessary (i.e. recognition, reward, corrective action, etc.). 

PRIMARY DUTIES MAY INCLUDE BUT NOT LIMITED TO:

• Provides direct supervision of front-line supervisors for the delivery of services to Departmental customers.
• Evaluates subordinates and their administrative units on performance and quality of service delivered to departmental customers; provides positive reinforcement along with corrective actions as necessary.
• Develops and coordinates corrective action reports for effectiveness and timelines within program policy and procedure guidelines.  
• Develops and makes presentations at professional meetings and public information forums.
• Monitors and evaluates operational outcomes.
• Analyzes performance data.
• Recommends and initiates performance improvement strategies.
• Prepares reports and presentations.
• Assists with operational planning and service delivery.
• Establishes and maintains effective working relationships with upper-level managers, program office, direct reports, peers, and community service partners and organizations in the service area. 
• Uses program expertise and experience to assist with resolving difficult or high-profile clients, provider complaints, or other customer service issues.
• Performs related work as required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of social services program objectives and operation procedures.
• Excellent people skills.
• Knowledge of the methods of data collection and analysis.
• Knowledge of basic management principles and practices.
• Ability to collect, evaluate and analyze data to develop alternative recommendations.
• Ability to solve problems, document workflow and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents and other written materials.
• Ability to conduct fact-finding research.
• Ability to investigate complaints.
• Ability to utilize problem-solving techniques.
• Ability to adapt to significant or sudden change.
• Expertise in FLORIDA, AMS, MES, Power BI, Excel, Word and other commonly used systems or applications to manage and communicate workload for ESS.
• Ability to understand and apply applicable rules, regulations, policies and procedures. relating to operational and management analysis activities.
• Ability to plan, organize and coordinate work assignments; communicate effectively.
• Ability to establish and maintain effective working relationships with others.

MINIMUM REQUIREMENTS:

• Four years or more of professional experience working with Department of Children and Families (DCF) Economic Self-Sufficiency processing applications for government assistance for eligibility determination, investigation, interviewing or counseling,  

• OR a bachelor’s degree from an accredited college or university can substitute for the experience.  
• Minimum one year of supervisory experience over eligibility in the DCF-ESS Program in Specialized Medicaid programs (Long term care, Hospice, HCBS, DDD, etc).
• Valid Driver's License. 
• Must be able to lift 25 lbs. or more. 
• Must be willing to travel. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.