PROGRAM ADMINISTRATOR - SES - 60021417

Requisition No: 857898 

Agency: Children and Families

Working Title: PROGRAM ADMINISTRATOR - SES - 60021417

 Pay Plan: SES

Position Number: 60021417 

Salary:  Current employees will be compensated in accordance with the DCF salary policy. 

Posting Closing Date: 08/03/2025 

Total Compensation Estimator Tool

Program Administrator

Florida Department of Children and Families

Hillsborough County, Tampa

Internal

Current employees will be compensated in accordance with the DCF salary policy. 

What you will do: This is a highly responsible position requiring supervisory, administrative and management expertise to guide the delivery of services for families and adults in Adult Protective Services Programs within Circuit 13 Hillsborough County in accordance with federal and state laws, rules and regulations, and regional procedures. The duties and responsibilities include, but are not limited to:

Administrative supervision and coordination of all direct service operations related to the assigned service or program area including the direct supervision and appraisal of the performance of line supervisors for protective investigations and front line staff for protective services and interventions programs, and reviewing the performance of direct service staff. Appropriate delegation of authority to line supervisors and the review/approval of personnel actions and assignments made by them. Provision of direct consultation to supervisors during the personnel recruitment process.

Management of the program and administrative functions of assigned departmental services units including the assessment of service utilization effectiveness, development and monitoring of corrective action plans and directing intra-program coordination to insure timely and effective service delivery. Assisting in case management decisions, when necessary, through coordination with district program office staff, attendance at programmatic meetings, and individual case staffing’s. Participation in management and operations meetings to present service area issues and input into administrative decisions regarding overall operational needs. Efficient and equitable distribution and control of allocated service area staff, facilities, supplies, and equipment. Participates in fiscal meetings for allocating and reviewing status of available resources and expenditures.

Community and service delivery coordination through identification of gaps in service provision and collaborating in the development of resources to meet identified needs. Inputting to district administration as to resource needs. Development of working agreements/relationships and effective service coordination among departmental program units, other human service agencies, and the general community regarding departmental programs. Investigation and response relative to services provided and taking necessary corrective action when indicated.

Direct provision or arrangement for the provision of staff development, training, and programmatic or administrative technical assistance to staff to ensure the opportunity of meeting their fullest performance potential.

Complies with and monitors compliance of District Operating Procedure 70-1, Building Managers. A building Manager's principal responsibility is to coordinate and oversee the activities and responsibilities indicated in this procedure which will facilitate the safe and efficient operation of the assigned a facility. The Building Manager is responsible for ensuring building security , and for taking appropriate actions outlined in the site safety plan should a problem arise.

Participation in available workgroups and training; providing an opportunity to increase professional knowledge, skills and abilities.

This position will serve as the official Single Point of Contact, which is designated to coordinate the provision of auxiliary aids and services to the deaf or hard of hearing. The position will be responsible for the following: 1. Collect data on the effectiveness and appropriateness of the auxiliary aid or service provided and the performance of the interpreter provided on the Customer Feedback Form. 2. Keep records of the appropriate auxiliary aides and services on the Auxiliary Aide/Services Record as each service is provided. 3. Complete Self-Assessment Tool to evaluate DCF’s operational performance in providing appropriate auxiliary aids and services to deaf or hard of hearing persons and to identify methods to improve the provision of such auxiliary aids and services. 4. Assist designated DCF Personnel with any concerns, grievances or complaints raised by deaf or hard of hearing Customers or Companions regarding effective communication as soon as reasonably possible, with a goal of resolving all matters raised while the Customer and/or Companion is in a DCF Direct Service Facility. 5. Communicate with ADA/Section 504 Coordinators concerning services to deaf or hard-of- hearing Customers or Companions and summaries of these meetings shall be provided to the Independent Consultant; Manage service records and report the data and any resource and/or training needs to the designated ADA/Section 504 Coordinator (Civil Rights Officer).

Knowledge, Skills, and Abilities: Knowledge of administrative

principles and practices. Knowledge of office procedures and practices. Knowledge of the methods of data collection. Knowledge of the

principles and techniques of effective communication. Ability to collect, evaluate and analyze data relating to administrative functions

such as accounting, personnel, purchasing or report writing. Ability to prepare correspondence and administrative reports. Ability to

understand and apply applicable rules, regulations, policies and procedures. Ability to utilize problem-solving techniques. Ability to work

independently. Ability to plan, organize and coordinate work assignments. Ability to communicate effectively. Ability to establish and

maintain effective working relationships with others. Must have a working knowledge of computers and all necessary programs (FSFN,

Florida, ARTS, People First, Mobile Inventory Invoices, etc). Must be able to operate a cell phone.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.   

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico.  In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater.  And if the beach isn’t your scene, there are 175 state parks to explore!  Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love.  The Sunshine State is a great place to live and work – Come join our team!

About Department of Children and Families:

Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision:  We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values:  A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve. 

To learn more please visit https://www.myflfamilies.com/.

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE:  Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S.  No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.