QUALITY ASSURANCE ANALYST & INSTRUCTOR - 55003671

Requisition No: 867317 

Agency: Department of Transportation

Working Title: QUALITY ASSURANCE ANALYST & INSTRUCTOR - 55003671

 Pay Plan: Career Service

Position Number: 55003671 

Salary:  $43,350.03 - $56,100.04 

Posting Closing Date: 01/06/2026 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

765 / ORGANIZATIONAL DEVELOPMENT

OPEN COMPETITIVE

CAREER SERVICE

FULL-TIME

CONTACT PERSON: Rose Murphy

CONTACT PHONE NUMBER: 813-975-6212

CONTACT EMAIL ADDRESS: Rose.Murphy@dot.state.fl.us

HIRING SALARY RANGE: $1,667.31 - $2,157.69 biweekly range

                                             $ 43,350.03 - $56,100.04 annual range

ANTICIPATED BIWEEKLY SALARY: $2,076.93 - $2,134.62

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.

Candidates must be United States (U.S.) citizens, or lawfully authorized alien workers, and must possess permanent work authorization for any U.S. employer.  Visa sponsorship is not available.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Quality Assurance Analyst & Instructor / Organizational Development

This position will support District Seven training and development functions. 

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

Florida Department of Transportation

District Seven Headquarters

11201 N. McKinley Drive

Tampa, FL 33612

Your Specific Responsibilities:

Serve as the District Seven Quality Management Dashboard administrator.  Respond to customer inquiries, facilitate/provide consultation services, and troubleshoot issues.  Review and maintain the application content, resources, and user interface.  Develop and maintain training curriculum on the functions and navigation of the application.  Review and coordinate updates and completion of corrective actions entered.  Create quarterly reports to be disseminated as needed/requested.

Serve as the District Seven Employee Survey administrator.  Identify and/or implement required updates to the survey platform, content, and supporting documents.  Test and troubleshoot delivery methods.  Update survey proctor information and resources and coordinate organizational updates and reporting requirements with the divisions.  Advertise, open, close, and finalize survey.  Complete analysis of results and report findings through briefing documents, presentations, and/or adhoc reports.  Respond to customer inquiries and maintain resources on accurate survey concepts, practices, and functionality. 

Complete special projects as assigned.  Provide support and technical assistance to all Organizational Development staff, to include assisting with maintenance and development of team SharePoint sites and internal and external websites.

Support District Seven training and development functions.  Develop and maintain process aides for operations within the Organizational Development Office.  Schedule and facilitate training courses, meetings, and presentations.  Coordinate procurement process for contracts/agreements. 

Schedule, plan, create/update materials and presentations for District Seven New Employee Orientation (NEO) meetings and trainings.  Assist the District Training and Performance Manager with managing the internship program for District Seven.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• Theories and practices of effective supervision, management, and leadership

Skills in:

• Researching, compiling, and analyzing data to report findings and develop improvement solutions
• Using Microsoft Word, Excel, PowerPoint, and SharePoint
• Use of web and mainframe applications.     

Ability to:

• Provide presentations, consultation services, and training programs
• Prioritize and complete complex work assignments
• Research, identify, and implement innovative solutions
• Coordinate and/or facilitate meetings, workshops, and conferences, etc.
• Communicate effectively orally and in writing with individuals and groups at all levels of an organization
• Establish and maintain effective working relationships by building collaborative relationships at all levels of the organization
• Work independently and as a member of local and statewide teams
• Plan, organize, prioritize and manage multiple work assignments
• Research, gather and analyze data and report findings

Other Job-Related Requirements:

The incumbent of this position will be required to serve during emergency response efforts and be responsive to emergency situations within a very short timeframe.

Minimum Qualifications:

Six years of professional or nonprofessional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering, or administrative work.  A bachelor’s degree from a college or university can substitute for four years of the described work experience.  A master’s degree can substitute for five years of the described work experience.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES.  If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.