SPECIALIZED ELIGIBILITY SUPV - SES (COE) - 60040298

Requisition No: 865544 

Agency: Children and Families

Working Title: SPECIALIZED ELIGIBILITY SUPV - SES (COE) - 60040298

 Pay Plan: SES

Position Number: 60040298 

Salary:  $1,735.61 - $3,160.67 

Posting Closing Date: 11/25/2025 

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                                                                                                           Specialized Eligibility Supervisor (COE) – SES

This role was formerly the Eligibility Supervisor (COE) position with the Specialized Medicaid Center of Excellence within the Office of Economic Self Sufficiency.  The position has been upgraded to a Human Services Program Supervisor II – SES and may be assigned to a Long-Term Care (ICP) processing or inquiry unit, Disability Determination (DDD) unit, or Department Hearings Representatives unit. 

This is an Internal Agency Opportunity and only qualified candidates currently employed with the Department of Children and Families will be considered. This position may be located anywhere in the State of Florida.

Location: Location: Any county in the State of Florida. This position is not eligible for teleworking. 

The bi-weekly salary range for this position is $1,735.21 - $3,160.67

The individual occupying this position is responsible determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate. This individual will contribute to the professional representation of the Center of Excellence to internal and external stakeholders and will contribute to a work culture that highly values quality, service and accountability.

EXAMPLES OF WORK PERFORMED:

• Supervise ESS Staff
• Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.
• Review and analyze error-prone and complex cases to evaluate the quality and quantity of services.  
• Conduct training and mentor staff.
• Plan, evaluate, lead and guide staff towards continuous quality improvement.
  Lead their team in such a manner that enhances customer service and the goals of the agency.
• Participating in the preparation and completion of Ad Hoc reports, ensuring accuracy and timeliness in meeting regional and departmental needs.
• Interacts with applicants, recipients, and other stakeholders, providing excellent customer service. Addresses and resolves inquiries and complaints promptly and professionally.
• Representing the Department in hearings, preparing case documentation  completes supervisory reviews, and corrects cases.
• Provides guidance to internal and external stakeholders, explaining processes, addressing questions, and resolving issues efficiently. Maintains professionalism and a customer-oriented approach while navigating complex situations.
• Instructing applicants and providers in completion of various forms, and reviewing the applications and forms submitted for completeness and accuracy. 
• Research case information thoroughly to develop recommendations and alternative solutions. Utilizes problem solving and critical thinking by combining, evaluating, and reasoning with information and data to make decisions and solve problems. 
• Advising applicants and providers of deadlines, time frames, and necessary actions to be taken. 
• Participates in special work assignments and other related duties as required or assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of principles and processes for delivering exceptional customer and personal services, including needs assessment, quality standards, alternative delivery systems, and customer satisfaction evaluation techniques. 
• Apply the laws, rules, and regulations governing eligibility and grant determination for multiple government assistance programs and the case administration of these programs. 
• Strong social perceptiveness to recognize and understand others' reactions and underlying motivations. 
• Familiarity with methods for compiling, organizing, and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Excellent skills in operating a personal computer.

• Ability to conduct thorough fact-finding interviews and accurately prepare and maintain detailed records and reports.

• Ability to supervise people.
• Ability to coordinate the operations and activities of a unit
• Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.
• Ability to develop and deliver public presentations.
• Ability to investigate and effectively respond to customers and providers complaints.
• Ability to meet and deal with the public in a variety of situations.
• Ability to compose documents involving technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively both orally and in writing.
• Ability to apply ethical business practices.
• Ability to establish and maintain effective working relationships with a diverse range of individuals.
   

MINIMUM REQUIREMENTS

• Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims or providing customer service. 

• OR have an associate’s degree, or 60 semester or 90 quarter hours can substitute for the experience.

• Minimum of two years case processing experience in the State of Florida Department of Children & Families as an Eligibility Specialist I, with at least one year of eligibility processing experience in specialized Medicaid programs, specifically Long Term Care/Institutional Care programs, Hospice, Waivers or Disability Determination programs.

• Must be willing to travel.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.