STAFF ASSISTANT - 64003535 1 1

Requisition No: 840127 

Agency: Department of Health

Working Title: STAFF ASSISTANT - 64003535 1 1

 Pay Plan: Career Service

Position Number: 64003535 

Salary:  $33,760.00 - $36,036.00 

Posting Closing Date: 11/03/2024 

Total Compensation Estimator Tool

DEPARTMENT OF HEALTH - HILLSBOROUGH

DIVISION OF COMMUNITY HEALTH – SUBSIDIZED HEALTH AND REFERRAL PROGRAMS (SHARP)

STAFF ASSISTANT

4704-B West Montgomery Avenue, Tampa, FL 33616-1042

Thank you for your interest in career opportunities with the Florida Department of Health in Hillsborough County.  If you are looking to establish a successful career in Public Health, you have come to the right place.  Many of our innovative and successful health programs are recognized throughout Florida.  We hope you decide to join our team!  Applicants will be contacted directly if selected for an interview.

Join an amazing company culture that values employee growth and development at the Florida Department of Health. Professional development is highly encouraged and supported within our organization through opportunities for mentorships and educational and skills training.  From the moment you are hired, you can begin to grow as a professional and a leader, through strategic planning, internal committees, and project engagement.  There are also many opportunities for continuing education at no cost to the employee.  If you are looking to further your education through a college degree, the Florida Department of Health can help with our tuition reimbursement program.  We offer an inspiring and encouraging atmosphere to support you while you work with us. 

The Florida Department of Health (DOH) is responsible for the health and safety of all citizens and visitors to the state. As a public health agency, the Florida Department of Health must monitor the health status of Floridians, diagnose, and investigate health problems, and mobilize local communities to address health-related issues. The Florida Department of Health develops policies and plans that support health goals, enforce laws and regulations that protect the health of all residents and visitors, and link people to needed health care services. The Florida Department of Health also provides specialized assistance to pregnant women, infants, and children with special health care needs, regulates health care practitioners, and provides medical disability determinations.

Staff Assistant:

This is a paraprofessional position assigned to the Subsidized Health and Referral Programs (SHaRP) Program Office located at DOH-Hillsborough, Community Health Division. Based in Tampa, this team member is responsible for assisting the Senior Human Services Program Analyst-SES and the Human Services program Analyst in providing technical assistance, quality assurance, and programmatic monitoring of the Breast and Cervical Early Detection and Title X Sterilization Programs. This is a highly responsible, full-time position, in which the incumbent must be able to work independently and is detail-oriented in reviewing and approving program eligibility applications for the program areas mentioned above.  The position requires a thorough knowledge of public speaking, training skills, strategic thinking, the ability to use Microsoft 365, the ability to multi-task and handle face-to-face interactions, the ability to establish and maintain effective working relationships, the ability to work with diverse populations, and the ability to adhere to security policies and maintain confidentiality.   Strong written and verbal communication skills required for internal and external communication.  Position may require occasional local travel.

The Staff Assistant should have a good rapport with internal and external customers, display a positive attitude, work in a flexible manner, be approachable, and work independently under the supervision of the Senior Human Services Program Analyst-SES. This position is part of a public health organization and is expected to promote cooperation, courtesy, and teamwork in a diverse environment, while adhering to policies, procedures, laws, and statutes established by DOH-Hillsborough, the State of Florida, and the Centers for Disease Control and Prevention.

Your Specific Responsibilities:

The incumbent in this position is responsible for registering clients, obtaining accurate demographical and financial income eligibility information in systems such as the Volusia Database, as well as making and notifying clients of appointments. Incumbent helps the Senior Human Services Program Analyst-SES in case management for women with normal and abnormal screenings and makes appropriate referrals for the Florida Breast and Cervical Cancer Early Detection Program.

Makes appointments and notifies clients with abnormal screening results of their appointments to ensure that they receive the appropriate diagnostic screening appointments within a 60-day timeframe.  Assists or resolves operational problems for the program with providers/partners.

Responsible for faxing normal and abnormal referrals and/or provider’s appointment list to Clinic sites. Also responsible for inputting of budget expenditures in the Volusia database system for all client billings.  Assists in the reconciling payment invoices and in data collection. Prepares and submits Patient Reporting Forms to the State Health Office in Tallahassee.

Other Duties:

•        Assists in different community outreach activities, which may include

         evenings or weekends.  Attends meetings, in-service programs, and

         workshops to update skills.  Assist with developing of marketing

         materials for outreach meetings and events.

•        Utilizes own vehicle for transportation unless alternate transportation

          is provided.

•        Ensures completion of and timely submission of all administrative

          records necessary including Employee Activity Report (EAR),

          timesheets, mileage, etc.

•        Promotes and participates in continuous process improvement

         activities. Promotes and practices the mission, vision, and values of

the DOH-Hillsborough.

•        Assists with other Community Health activities or data needs.

• Attends and participates in approved in services, trainings, and staff meetings.

Required Knowledge, Skills, and Abilities:

• Knowledge of the structure and content of the English Language, as well as a foreign (non-English) language such as Spanish, the meaning and spelling of words, rules of composition, grammar and pronunciation.
•          Knowledge and proficiency with computers and various computer programs.
•          Knowledge of general office procedures and practices and ability to develop and implement office procedures.
•          Knowledge of correct grammar usage and ability to prepare reports and correspondence.
•          Knowledge of basic math and ability to perform basic math calculations.
•          Ability to follow instructions and to plan, organize and coordinate work activities.
• Ability to review data for accuracy and completeness.
• Ability to communicate effectively and to establish and maintain effective working relationships with others.
• Ability to organize and maintain filing systems.
• Must be able to lift, stack, and organize boxes, cases, equipment, and other work-related items weighing up to 40 lbs. 
• Experience preparing health-related materials such as reports, brochures, etc.
• Strong oral and written communication skills, High level of proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to prioritize work.
• Fast and accurate data entry skills.

Qualifications:

• Minimum:
• • 1 year of customer service experience in a fast-paced environment.
  • 2 years of experience entering medical/demographical information into a database.
  • 2 years of experience with Microsoft Excel.
  • Valid Florida Driver’s License or the ability to obtain one within 30 days of employment.
  • Strong oral and written communication skills
  • High School Diploma or GED
  • Bi-lingual in reading and writing in both English and Spanish fluently.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

Innovation: We search for creative solutions and manage resources wisely.

Collaboration: We use teamwork to achieve common goals & solve problems.

Accountability: We perform with integrity & respect.

Responsiveness: We achieve our mission by serving our customers & engaging our partners.

Excellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Floyd “Doc” Kelton Building, 4704-b West Montgomery Avenue, Tampa, FL 33616-1042

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com).

• Flexible Spending Accounts.
• Public Health and Nursing Loan Forgiveness Program
• Tuition waivers for State Universities/Community Colleges.
• And more!

For a State of Florida Total Compensation Estimator visit State of Florida Total Compensation Estimator (myflorida.com)

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.  Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.