STAFF ASSISTANT - ESS Program Call Center

Requisition No: 838398 

Agency: Children and Families

Working Title: STAFF ASSISTANT - ESS Program Call Center

 Pay Plan: Career Service

Position Number: 60021433 

Salary:  $33,760.00 annual 

Posting Closing Date: 10/07/2024 

Total Compensation Estimator Tool

Department of Children and Families

Pending Reclassification

STAFF ASSISTANT - ESS Program Call Center

This is an Open Competitive opportunity.

Office location: 9393 N. Florida Avenue, Tampa FL, 33612.

Current employees will be compensated in accordance with the DCF salary policy.

Mission:  The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

To learn more please visit https://www.myflfamilies.com/.

Minimum qualifications:

• 3 years of secretarial or clerical work experience.
  • College education from an accredited institution can substitute at the rate of 30 semester or 45 quarter hours for each year of the required work experience.
  • Vocational/technical training in the area of secretarial science or office/business studies can substitute at the rate of 720 classroom hours for each year of the required work experience.
  • A High School diploma or its equivalent can substitute for one year of the required work experience.

                         NOTE: Please attach a copy of education documentation (in English) such as diplomas, certificates, etc., to your application before you submit your application in People First.  These documents are required if used to qualify  for the position.

• Be able to lift objects up to 50 pounds to perform duties.

Preference will given to candidates who meet the following criteria:

• Experience, education or training in hiring, employee recruitment and selection activities.
• Experience with DCF HR systems (Footprints or DASH), People First Talent Management System, and MS Office Excel and Word.
• Knowledge of Department of Children & Families’ services related to child welfare, adult protection, economic self-sufficiency, or mental health treatment facilities direct care. 

Desired Knowledge, Skills, and Abilities:

• Knowledge of the principles and techniques of effective communication.
• Knowledge of interviewing principles and techniques.               
• Knowledge of the methods of data collection. 
• Ability to communicate effectively.  Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies, and procedures. 
• Ability to professional interact with both internal and external customers in a tactful, courteous, and effective manner.
• Ability to record, collect, evaluate, and analyze data. 
• Ability to work independently by planning, organizing, and coordinating work assignments.
• Ability to listen effectively.
• Ability to speak clearly and correctly.
• Ability to utilize problem-solving techniques.

JOB DESCRIPTION:

This position performs a variety of office administrative support functions requiring independent judgment, research, collection of information/data, preparation and maintenance of reports, and maintains the confidentiality of sensitive information. Assists with special projects and provides guidance to the administration to ensure deadlines are met and/or targets are achieved.

Essential Functions:

This is administrative work assisting a Program Administrator (PA) in the operations of a Customer Service Call Center.  This employee independently researches, and gathers data and prepares reports.  Initiates special projects and provides guidance to assist in achieving the goals of the service center.  Performs a variety of complex secretarial and administrative support functions requiring independent judgement.

• ADMINISTRATIVE:  Reviews, analyzes data for administrative and operational decisions.  Reads and analyzes reports, correspondence, and other materials received by the OPA and upon request provides an executive summary.  Prioritizes correspondence for review or action. Exercises independent judgement and decision making ability in determining work priorities and makes suggestions to Administrator as to work assignments.  Develops, organizes and maintains filing system for OPA.
• REPORTS:  Develops tracking systems to ensure completion of assignments as requested.  Compiles information for management reports.  Maintains statistics and disseminates information appropriately.  Maintains working personnel and performance files on employees assigned to the Administrator.
• PERSONNEL:  Assists staff in resolving payroll, leave and attendance, and benefits problems.  Assists in developing and participating in the hiring process.  Troubleshoots personnel related problems with Human Resource Office.  Track performance appraisal due dates.  Maintains and updates staff lists and position descriptions.
• BUILDING FUNCTIONS:  Oversees daily building maintenance issues.  Assists OPA in safety coordination and Emergency Management.  Ensures forms, office supplies, and equipment is ordered and maintained.  Assists with Property Inventory.  Coordinates vendor activities for the service center.  Processes invoices.  Schedules room and attendees for meetings.
• CUSTOMER SERVICE:  Assists clients, receives visitors, answers call, and makes referrals.  Follow-up to ensure timely and appropriate outcomes.  Keeps supervisor fully informed of activities, pertinent issues, upcoming events, and potential problems.  Answers inquires on policy and procedures when possible, and refers client complaints to appropriate personnel for investigation and response.
• Originates, composes, and types correspondence.  Takes notes and completes minutes.  Operates all office machines and equipment.
• Performs other related duties as required.

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all.  Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• No state income tax for residents of Florida.
• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contribution (For more information, please click www.myfrs.com).
• Flexible Spending Accounts.
• Tuition waivers.
• And more!
• For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• This position is designated as an essential position.  Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.

DCF Employment Requirements:

1. We hire only U.S. citizens and lawfully authorized alien workers.
2. If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
3. The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
4. SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS.  Verification of Selective Service registration will be conducted prior to hire.  For more information, please visit the SSS website: http://www.sss.gov.
5. BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency.  Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.
6. BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former public assistance case information before completing the hiring process.​​​

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.