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Staff Assistant - OPS

Date:  Aug 3, 2022

TAMPA, FL, US, 33637

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website.

Requisition No: 702902 

Agency: Financial Services

Working Title: Staff Assistant - OPS

Position Number: 43740017 

Salary:  $15.00 per hour 

Posting Closing Date: 08/17/2022 




A high school diploma or its equivalent is required. 


Preference will be given to applicants with an Associate degree or higher.


Additional requirements:

  • Proficient in Microsoft Office (Outlook, Word, & Excel).
  • Strong written and oral English communication skills.


Additional preferences:

  • Ability to speak, read and write Spanish or Creole fluently.
  • Prior work experience working in a call center.
  • Experience greeting visitors.


This position will hire at $15.00 per hour.


Travel may require use of your personal owned vehicle.


This position requires a security background check, including fingerprint as a condition of employment. 


Employees of the Department of Financial Services are paid on a monthly pay cycle. 


Responses to qualifying questions must be clearly supported by the state application and any omission, falsification or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.


Minimum Qualifications for this position include the following REQUIRED ENTRY LEVEL KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of office procedures and practices.
  • Knowledge of the principles and techniques of effective communication.
  • Knowledge of the methods of data collection.
  • Knowledge of basic arithmetic.
  • Ability to understand and apply applicable rules, regulations, policies and procedures.
  • Ability to deal with the public in a tactful and courteous manner.
  • Ability to perform basic arithmetical calculations.
  • Ability to work independently.
  • Ability to utilize problem-solving techniques.
  • Ability to plan, organize and coordinate work assignments.
  • Ability to communicate effectively.
  • Ability to establish and maintain effective working relationships with others



  • Assist supervisor with collecting and printing documentation used during the screening process.
  • Assist the supervisor with preparation of final reports to be submitted to appropriate adjudicating authority.
  • Assist supervisor with the review of CCIS to determine if SAO or Court Action is available to update SAO information. Add appropriate documentation to the case management system.
  • Assist supervisor with the review of DCF data systems to determine if Final Orders are available to update ADH information.
  • Review, date stamp and distribute all incoming mail. During Supervisor's absence, ensure time restrictive correspondence is handled appropriately.
  • Maintain inventory of required supplies and request replenishment.
  • Assist supervisor with maintaining a file room. Prepare, monitor and maintain files of correspondence, administrative forms, and investigative files ensuring accuracy of records.
  • Assist supervisor with in-house record disposition process
  • Maintain and submit monthly vehicle and postage logs. Assist with the input of travel and vehicle data
  • Answer telephones, screen and direct incoming calls and takes messages in accordance with Department policies and procedures.
  • Receives visitors, maintains visitor control and initiates proper action pertaining to visitor requests.
  • Operates, maintains and utilizes office machines and equipment in a safe and operationally efficient manner as prescribed by on-the-job training and manufacturer’s recommended guidelines.
  • Utilize all Department approved computer software, including, but not limited to Microsoft Word, Excel, and Access
  • Performs other Duties as required


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tampa