Pending Vacancy OPERATIONS ANALYST II - 37010659

Requisition No: 847711 

Agency: Environmental Protection

Working Title: Pending Vacancy OPERATIONS ANALYST II - 37010659

 Pay Plan: Career Service

Position Number: 37010659 

Salary:  $44,058.24 annually 

Posting Closing Date: 02/28/2025 

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Operations Analyst II

State of Florida

Department of Environmental Protection

Pending Vacancy - Internal Applicants Only

Our Organization and Mission:

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to create strong community partnerships, safeguard Florida’s natural resources and enhance its ecosystem. 

The Work You Will Do:

This posting is for an Operations Analyst II position located at the Department of Environmental Protection’s Southwest District Office, in Temple Terrace.

This position is a varied and complex administrative position requiring a highly responsible professional who will report directly to the Program Administrator.   The incumbent will be involved in a wide range of assignments including database entries, processing final agency action documents and other administrative duties.  Actively supports and works toward fulfilling the Agency’s Affirmative Action objectives.

The Difference You Will Make

Help protect Florida’s unique environment by ensuring that regulatory activities are designed to protect water and wildlife resources; review and inspect existing facilities to ensure that they are conducted in compliance with Florida environmental regulations.

How You Will Grow:

DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

Where You Will Work:

The Southwest District Office is located in Temple Terrace, a small city just outside of Tampa. Tampa is close to the Gulf Coast with beautiful white sand beaches.  It is considered a major business center while also known for its museums and cultural offerings.  Places such as the Busch Gardens Theme Park, historic Ybor City with its many restaurants and nightlife, the world’s longest continuous sidewalk along Bayshore Blvd., and a sports enthusiast haven are just some of the many activities people can enjoy in the area.  There is also no state income tax for residents of Florida.  The Southwest District covers 8 counties (Hillsborough, Pinellas, Manatee, Polk, Pasco, Hernando, Citrus, and Hardee).  

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:

$44,058.24 annually

Your Specific Responsibilities:

This varied and complex administrative position requires a highly responsible professional who will report directly to the Program Administrator.  This position provides full performance level administrative support for the various programs within the district office.  The incumbent will be involved in a wide range of assignments including database entries, processing final agency action documents and other administrative duties. This position is a position of trust.

CAP and Permitting Program Support – Provides Regulatory support in the following areas:

Receive new incoming applications and related submittals, logging information on data entry forms including but not limited to initial coding, application fees, and database entry and route application for further processing, in accordance with the Department policies and procedures. Monitor databases, ensures consistent update, and provide reports to Administrator or Manager as requested.  Provide other assistance to the Permitting and Engineering program, including training of clericals and professionals; preparation and completion of final permitting-related documents for Oculus entry and mail-out; other assistance as needed.

Maintain working knowledge and understanding of Compliance Assurance Program (CAP) programmatic area functions, databases and processing needs.  Receive new complaints, gather appropriate information and enter information into complaint routing system.   Provide other assistance to CAP program, including training of clericals and professionals; preparation and completion of final CAP documents for Oculus entry and issuance; other assistance as needed.

General Processing and Administrative Functions

Coordinates with other clerical positions and Management to ensure all aspects of document processing and communications are addressed. Provides Training to Business Planning staff and professionals as necessary.   Keep abreast of programmatic changes, including database entry and application coding.  Implement the principles of total quality management (i.e. continuous improvement) and LEAN methodology to reduce waste and provide services that add value for all customers.

The incumbent is part of the team responsible for the district’s Cash Receiving Application Program.  Responsibilities include ensuring permit applicant checks are logged and received permit applications are screened for the department area and delivered to each appropriate program area for fee review.  This position is responsible for safeguarding the district’s permit application checks until the checks are locally deposited.  Processes incoming funds such as penalties, subpoenas, copies, cash, reimbursements, restitution, permit application fees, etc. and links the checks in CRA to the permit applications in PA, WAFR, and DARM.  After the processing is completed a cash listing is due by the following Friday.  Responsible for the strict adherence to the written revenue processing policies.  Practices accepted accounting procedures at all times and all levels.  Assists users as necessary with data retrieval.   Processes fee requests and check returns.  Generates code changes and corrections requested from program staff.  Researches checks as to the related program area, add-on fee, site numbers and accuracy of OGC case numbers and notes as such into CRA. 

The incumbent will be part of a team assisting with the training and guidance of the district’s interns.  This includes the collaboration of training and tracking for both staff and interns.

Provides information and referral duties, in person and by telephone, as well as taking and routing messages for all District staff members.  Assist with answering and routing of all incoming telephone calls to the appropriate section or individual from the central switchboard. Takes and relays messages for personnel when they are unavailable.  Greets, announces and directs visitors to the appropriate areas and issues visitor identification badges. Gives general information regarding services rendered by the Agency as well as locations and services offered by other agencies.  Records and issues security passes for staff and visitors.  Serves as backup for clerical positions as needed.  Performs special assignments and other related duties as assigned by the Program Administrator.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to interact with the public in courteous and tactful manner.
• Ability to organize, plan and coordinate work assignments.
• Ability to use personal computers.
• Intermediate or advanced skill level in use of MS Word, Excel and Outlook.
• Excellent organizational skills.
• Ability to file, organize and maintain records management systems.
• Knowledge of administrative management principles and practices.
• Ability to prepare standard business correspondence with knowledge of formats and styles for letters and business forms.
• Ability to work in a team or independently and under guidance.
• Ability to follow directions and meet designated Level of Service protocols and timeframes.
• Ability to dress and act professionally at all times when representing DEP, whether inside or outside the office environment.

Required Qualifications

• Bachelor’s degree from an accredited university or college; or any combination of post-secondary education or verifiable related experience, as described in this posting, for a total of four years

Other Job-Related Requirements for this position:

• Ability to Travel
• Maintain a valid Class E Driver’s License

POSITION OF SPECIAL TRUST REQUIREMENT: This position is designated as a Position of Special Trust in accordance with DEP-422 (Positions of Special Trust or Responsibility). Any applicant being considered for employment must successfully complete a Level 2 State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. 

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

HR_VeteransPreference@dep.state.fl.us

HR_Recruitment@dep.state.fl.us

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.