OPERATIONS ANALYST II - 76001443

Requisition No: 842959 

Agency: Highway Safety and Motor Vehicle

Working Title: OPERATIONS ANALYST II - 76001443

 Pay Plan: Career Service

Position Number: 76001443 

Salary:  $40,000.08 Annually 

Posting Closing Date: 12/26/2024 

Total Compensation Estimator Tool

 Florida Highway Patrol

Special Services

Career Service (CS) Opportunity

*Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history.  Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Major Conner Cardwell, (941) 915-0156

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. 

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at:  flhsmv.gov/careers.

Position Duties & Responsibilities

This Operation Analyst II is in the Regional Communications Center office within the Florida Highway Patrol. This position provides guidance and support to the Regional Communications Centers throughout the State. This position assists in the supervision, planning, researching, and coordinating of operational reviews. This position is also responsible for assisting with developing, implementing, and monitoring of procedures and coordinating training activities.

Knowledge, Skills & Abilities

• Knowledge of computer aided dispatching methods, systems, and equipment as applied to law enforcement, fire, and EMS dispatching.
• Skill in developing procedural documents, metrics, and key performance indicators through the understanding of emergency communication operations and industry standards/best practices.
• Ability to interpret and explain policies and procedures.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to speak publicly and make presentations to diverse groups, responding to questions on behalf of the Communication Centers and FHP.
• Ability to maintain composure under stressful conditions.
• Skill in recognizing operational efficiencies and developing improved operating and telecommuting procedures.
• Ability to perform assigned duties independently without close supervision.
• Ability to establish and maintain effective work relationships with a diverse population to include the public, staff, and other criminal justice agency personnel.
• Ability to operate and utilize specialized Department equipment, tools, and materials.
• Ability to compile and assimilate moderately complex data, information and statistics and prepare reports, assessments, and records.
• Knowledge of the regulations and procedures of State and national crime information centers.
• Skill in the use of Microsoft Office Suites, such as Word, Excel and PowerPoint.

Preferred Qualifications

Preference will be given to applicants with:

• Experience compiling and recording data utilizing spreadsheets.
• Experience researching, analyzing, and compiling data.
• Experience coordinating complex assignments.

Job Related Requirements

• The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.  Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant’s criminal and juvenile delinquency records, even those that have been sealed or expunged.
• This position requires the incumbent to have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
• Florida Crime Information Center (FCIC) Certification.
• National Crime Information Center (NCIC) Certification.
• Driver and Vehicle Information Database (DAVID) Certification.
• High school diploma or GED equivalent.
• Incumbent must be 18 years of age or older.
• Overnight travel.
• This position may be required to work hours outside of the normal work schedule, to include evenings and/or weekends.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI.  Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.