OPS STAFF ASSISTANT - 64801550

Requisition No: 852191 

Agency: Department of Health

Working Title: OPS STAFF ASSISTANT - 64801550

 Pay Plan: Temp

Position Number: 64801550 

Salary:  $15.00/hr 

Posting Closing Date: 06/06/2025 

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH

Open Competitive Opportunity 

This is a responsible, technically varied, and complex position providing clerical and health support services and assistance to clients served through the Medical Foster Care (MFC) program in Brevard, Osceola, Orange and Seminole Counties. 

Your Specific Responsibilities: 

• Collaborates regularly with program staff and management to develop seamless support processes for effective delivery of program services.
• Prepares and sends all requested correspondence and documents including, but not limited to, consents, shelter orders, closure letters, medical and psychosocial records, care plans, etc. as directed for all new referrals and existing program clients.
• Reviews all incoming correspondence, notifying specialty team of receipt and tasks to follow up. Follows up on requested correspondence and needed documents.
• Sorts, scans, uploads, indexes, and files all client and program related documents and records received into appropriate files, including electronic systems, timely and per policy. Initiates and maintains client records according to policy. Maintains electronic and paper records in an orderly fashion.
• Assembles new MFC administrative records as needed. Assists staff in the preparation and maintenance of administrative records. Assembles new in-home MFC records as required. Assists staff in the preparation and maintenance of records, including thinning appropriately.
• Prepares MFC records for closure as directed and per policy. Redacts and processes all records for children who are adopted, per policy.
• Maintains MFC schedules as requested. Schedules virtual or phone conferencing meetings or physical conference rooms as needed for MFC monthly staffing's, parent pre-service or service trainings and any needed program meeting or home visit as requested.
• Schedules and monitors MFC appointments as requested.
• Monitors electronic systems monthly to review Medicaid Managed Medical Assistance (MMA) plan assignment for each MFC client assigned to and notifies staff of any upcoming changes. Coordinates new MMA plan representative into staffing scheduling and invitations.
• Provides support and assistance with directives from program staff to include schedule coordination, maintaining calendars, attending team meetings, and taking minutes. Assists with travel, as office champion, related to program home and community.
• Position is currently teleworked based but will be moving to full time office work once space secured.  There is no current date of when this position will be expected to be 100% office based.
• May include reimbursed travel to MFC homes or off-site meetings related to MFC program. 

Required Knowledge, Skills, and Abilities: 

• Knowledge of quality improvement and data collection, 
• Sound judgement and decision-making skills.
• Critical thinking and active listening skills.
• Ability to process and implement change.
• Ability to use multiple computer programs and software as well as common office-based equipment such as computers, scanners and copiers
• Ability to prioritize work and change priorities and adjust as needed or directed.
• Ability to work independently and self-monitor work for accuracy and maximize productivity.
• Knowledge of patient confidentiality laws.
• Ability to problem solve.
• Ability to work effectively with a health care team and maintain an effective working relationship with team members. 

Minimum or Preferred Qualifications: 

• High school diploma or equivalent. 
• 3 - 5 years as an administrative or clerical assistant in a health care setting. 
• Proficient with Microsoft Office Suite of programs and use of electronic health record.
• Excellent written and oral communication skills and attention to detail. 

Florida Department of Health Mission, Vision, and Values:  

Mission: 

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. 

Vision: 

To be the Healthiest State in the Nation. 

Values: 

I nnovation: We search for creative solutions and manage resources wisely. 

C ollaboration: We use teamwork to achieve common goals & solve problems. 

A ccountability: We perform with integrity & respect. 

R esponsiveness: We achieve our mission by serving our customers & engaging our partners. 

E xcellence: We promote quality outcomes through learning & continuous performance improvement. 

Where You Will Work: 

We will be accepting candidates for two locations:  

• 2565 Judge Fran Jamieson Way, Viera, FL 32940 
• 3319 Maguire Blvd, Suite 125, Orlando, FL 32803 

The Benefits of Working for the State of Florida: 

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available: 

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements.  Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more! 

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com. 

Please be advised: 

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.   

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.  

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov  

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.  

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.    

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. 

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.   

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.  

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.  

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.  

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.