OPS HEALTH SUPPORT TECHNICIAN - 64951105

Requisition No: 870504 

Agency: Department of Health

Working Title: OPS HEALTH SUPPORT TECHNICIAN - 64951105

 Pay Plan: Temp

Position Number: 64951105 

Salary:  $17/hr 

Posting Closing Date: 02/28/2026 

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Work Schedule: 4-day workweek

Monday-Thursday, 7:00am-5:30pm & Fridays Off

Open Competitive Opportunity

Your Specific Responsibilities:

The incumbent is part of a global public health organization and is expected to support the Florida Department of Health in Pasco County in its mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.

This is a highly skilled technical position which requires an expert understanding of the Federal WIC & Nutrition Program and the use of the WIC FL WiSE system with minimal supervision. Maintains current knowledge of the Federal WIC program regulations including WIC memos, WIC data system guide and the DOH manual 150-24. Having successfully completed the Nutrition Education Series of the Florida Nutrition Training Guide Modules, will provide quality nutrition care to WIC participants in compliance with the Federal Regulations. The incumbent is expected to promote cooperation, courtesy, and teamwork, in a diverse environment and as an employee of the Department of Health in Pasco County, represents the agency and its mission and values. Maintains a courteous and cooperative relationship with staff and the public. Adheres to all departmental policy/procedure, state and federal laws governing participant information, security, and privacy. Follow agency guidelines on the use and operation of computers, telephones, copiers, and faxes.

Obtains accurate data on height and weight measurements on participants. Performs hematocrit/hemoglobin testing and records results electronically. Cleans equipment and area where blood work is done daily. Maintains “universal precautions” when completing HST duties. Follows established guidelines and standards for safety in handling equipment, biological specimens, and waste products to prevent exposure to blood borne pathogens. Accurately completes the lab/Anthro screens in the electronic data system. Maintains and inventories all medical supplies. Greets prospective WIC participants, answers telephones promptly and courteously. Schedules appointments and makes appropriate health and social services referrals. Accurately obtains income, demographic, and other participant information necessary to determine WIC program eligibility and advises WIC participants of their rights and obligations according to federal guidelines. Utilizing an electronic data system accurately enters required participant data and obtains signatures. Reviews “How WIC Works” with each new participant. Disburses WIC EBT and VOC/ID cards following standard procedure to eligible WIC participants. Instructs clients on using the WIC EBT card. Obtains client signature for EBT card issuance letter. Records the necessary information on VOC/ID cards and EBT card log. Reviews all data for accuracy and completeness. Immediately reports any discrepancies to the clinic Supervisor. Informs participants when certification expires and what is required for recertification. Keeps security/separation and inventory of VOC/ID and WIC EBT cards. Loads benefits into WIC EBT account for household. Attends in-service on the Nutrition Education Kit and provides interactive nutrition education contacts to low-risk participants. Inputs the nutrition service code in the data system. Maintains documentation of participant goal setting. Promotes breastfeeding education. Assists with and participates in QI/QA activities to support the success of WIC. Travels to other clinic sites to provide services to WIC participants as needed.

Offers all eligible participants at certification/recertification or at change of address the option to complete a National Voter Registration Act Preference Form/Application and processes the information according to the Florida voter registration guidelines and established agency policies. Receives infants and child immunization records and sends copies to Family Health Services in accordance with agency protocol.

Collects data for the end-of-day and end-of- month reports as assigned and submits same to the supervisor on a timely basis. Assists with inventories of WIC formula, equipment, and educational resources. Submits reports within the required timeframe.

Assists the supervisor with training of staff. Attends staff meetings and trainings as required. Participates in outreach efforts. Refers vendor queries to the vendor manager and client concerns to the supervisor. Assist with completion of client contact reports from the vendor manager.

Completes and submits time sheets, EARS, and travel correctly, timely and according to established division and agency guidelines. Reads, understands, and implements directives assigned.

Performs other related duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge and experience utilizing software programs such as Excel, Power Point, and Word.
• Knowledge of arithmetic, ability to perform arithmetical calculations.
• Ability to deal with the public in a tactful and courteous manner, maintain records, organize, and coordinate work assignments, communicate, maintain effective working relations and good rapport.
• Ability to take on multiple responsibilities and new tasks simultaneously.
• Ability to adapt and resolve challenges.

Qualifications:

Minimum – High School Diploma or GED equivalent

Must have valid Florida Driver’s License

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

33845 State Road 54, Wesley Chapel, FL 33543

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.