857580 - JOBS & BENEFITS SUPERVISOR-SES - 40046010

Requisition No: 857580 

Agency: Commerce

Working Title: 857580 - JOBS & BENEFITS SUPERVISOR-SES - 40046010

 Pay Plan: SES

Position Number: 40046010 

Salary:  $63,001.00 

Posting Closing Date: 07/31/2025 

Total Compensation Estimator Tool

Our Organization and Mission:

Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. 

In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at Florida Commerce for positions that fit their skill sets

Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/

The Work You Will Do:

This position performs complex supervisory work by providing oversight, complaint resolution, consultation, and expertise to ensure the effective delivery of intake and career services within the one-stop career center. The position supports WR21/CSPBC goals and strategic plans, in compliance with FloridaCommerce policies, procedures, and guidelines, including those established in 20 CFR § 683.600 and the U.S. Department of Labor’s Final Rule (87 FR 73539). 

The Difference You Will Make:

You will assist Palm Beach County residents obtain wages to be self-sufficient and sustainable through training and employment. You will utilize your skills by offering a broad range of employment programs and career consulting services that make it easier for job seekers to find new employment or transition to a new career.

Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow:

Florida Commerce encourages its employees to constantly innovate and seek efficiencies. Training is made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of Florida Commerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader.  We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.  

Where You Will Work:   

Palm Beach County has almost 50 miles of sandy beaches, numerous golf courses for the golf enthusiast, and home to Gilded Age mansions that have tunnels that lead to the shore. Palm Beach County leads in agricultural productivity including the production of nurseries, vegetables, and sugar cane and is sometimes referred as the “Winter Vegetable Capital” in the nation.

Palm Beach County is also known for:

• Palm Beach State College 
• “A” rated K-12 school district
• Home to two Universities, Florida Atlantic (FAU) public, and Palm Beach Atlantic (PBA) private
• Within a state having no state income tax for residents of Florida

Visit Discover The Palm Beaches to learn more.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:     $63,001.00/Annually 

Your Specific Responsibilities:

• Provides oversight of the delivery of career services—including those administered under programs such as Wagner-Peyser and Reemployment Services and Eligibility Assessment (RESEA)—ensuring compliance with program requirements, intake, timely engagement with participants, and achievement of program goals.
• Monitors and evaluates staff performance, documenting progress and addressing programmatic deficiencies. Provides coaching, support, and feedback to ensure continuous improvement and compliance with program objectives.
• Oversees the implementation of local, state, and federal policies, aiming for audit and monitoring reviews without findings.
• Develops and implements strategies to improve staff performance and service quality, with the goal of exceeding benchmarks set by FloridaCommerce and local leadership. Recommends procedural changes and innovations to enhance efficiency and customer satisfaction.
• Prepares and provides performance data, service delivery reports, and metrics analysis. Identifies trends and gaps and presents recommendations for continuous improvement and alignment with workforce goals.
• Ensures that Resource Center staff receive necessary training, development opportunities, and operational support. Partners with management to identify training needs and coordinates delivery to support professional growth and program alignment.
• Reviews staff time sheets and leave requests. Ensures proper shift coverage and the continuous delivery of in-person and virtual Resource Room services.
• Monitors and maintains the local complaint and grievance log to ensure prompt responses and compliance with all relevant requirements, including the U.S. Department of Labor’s Final Rule (87 FR 73539, November 30, 2022), which mandates that the complaint system for Wagner-Peyser Act-funded services be managed by properly classified merit staff. Investigates service issues and implements corrective actions as needed.  
• Performs other duties and responsibilities as assigned. 

Required Knowledge, Skills, and Abilities:

• Knowledge of management principles and practices related to workforce programs
• Knowledge of career service delivery, intake operations, and complaint resolution
• Ability to supervise and develop staff in a high-volume service delivery environment
• Ability to manage and improve operational systems to ensure compliance with state and federal requirements
• Ability to determine work priorities, assign tasks, and ensure completion of assignments
• Ability to interpret and apply federal and state workforce policies, including those governing complaint systems
• Ability to communicate effectively and maintain productive working relationships with internal and external stakeholders
• Ability to work independently and exercise sound judgment in decision-making
• Ability to manage a consultative program designed to ensure the resolution of managerial and operational problems
• Ability to determine work priorities, assign work and ensure proper completion of work assignments
• Ability to establish and maintain effective working relationships with others
• Ability to solve problems and make decisions

Qualifications:

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. 

The incumbent must possess or obtain certification as a Workforce Professional Tier 1 within 6 months of employment in the position. 

Preferred:

Professional or nonprofessional experience in employment, interviewing, counseling, job placement, job development, or job analysis.

Possess the ability to utilize state workforce development databases and possess the ability to utilize the Internet to conduct research and obtain data.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or PeopleFirst Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.