CHILD SUPPORT CASE PROCESSING INTERGOVERNMENTAL SPECIALIST - 73005995

Requisition No: 855417 

Agency: Department of Revenue

Working Title: CHILD SUPPORT CASE PROCESSING INTERGOVERNMENTAL SPECIALIST - 73005995

 Pay Plan: Career Service

Position Number: 73005995 

Salary:  $40,517.28 - $54,015.12 / Annually 

Posting Closing Date: 06/30/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Child Support Case Processing Intergovernmental Specialist (Operations Analyst II)

Fort Lauderdale, West Palm Beach, Fort Myers, or Naples

This is an Internal Agency Advertisement.

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Determine if cases meet criteria for Intergovernmental Case Processing.
• Complete activities associated with complex and/or escalated projects.
• Gather information and analyze case data to determine next steps.
• Oversee resolution of complex problems relating to international case processing.
• Interact with customers, legal services providers, other states/countries, employers, and other business partners.
• Serve as a Subject Matter Expert on Intergovernmental operational procedure.
• Coordinate and consult with Program Office process teams.
• Provide guidance, clarification, interpretation, formal feedback, and instruction to team members.

MINIMUM REQUIREMENTS:

• Currently employed with the Florida Department of Revenue. 
• Six months of experience with the Child Support Program at the level of Operations Analyst I or above.
• One year of experience in explaining complex policies and procedures with employees, partners, or public.
• One year of experience coaching, mentoring, or instructing others.
• One year of experience using effective communication through a variety of methods.

PREFERENCES:

• Preference given to candidates with 6 months experience within the Interstate Initiating or Interstate Responding Workgroup.

SPECIAL NOTES:

• This is a full-time position, standard workday of 8am – 5pm, Monday through Friday.
• This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
• This position can be housed in any of the following Region 5 CSP service sites: Fort Lauderdale (Broward County), West Palm Beach (Palm Beach County), Fort Myers (Lee County), or Naples (Collier County).
• Responses to qualifying questions should be verifiable by skills and/or experiences stated on application and/or resume.  All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. 
• Applicant must ensure all employment including military service, self-employment, job-related volunteer work, internships, part-time employment, etc. is listed in detail and chronological order. 
• Each field (name of employer, address, city, and state, dates of employment, supervisor’s name, phone numbers, etc.) must be completed.
• Gaps of employment of 6 months or more must be addressed on the application.

SALARY: $40,517.28 - $54,015.12.

BENEFITS:

Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Naomi Johnston, (954) 809-6100, Naomi.Johnston@Floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.