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Date: Jun 10, 2021

Location: WEST PALM BEACH, FL, US, 33407

The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.

Requisition No: 384624 

Agency: Department of Health

Working Title: HEALTH SUPPORT TECHNICIAN - 64068029

Position Number: 64068029 

Salary:  $21,691.54 - $23,765.04 

Posting Closing Date: 06/23/2021 

Open Competitive Opportunity 


Specific Responsibilities:

This is a Health Support Technician position working for a large caseload of the Special Supplemental Nutrition Program for Women, Infants and Children Program (WIC). This position requires independent judgment, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions Work is performed under the supervision of the Public Health Nutritionist Supervisor. This position may be asked to work in other clinics or community locations as required.  Complies with the mandatory requirements in Section 215.422 F.S. and Chapter 3A-24 Florida Administrative Code regarding prompt payment process of special formula.


This position is designated as a sensitive position and the position is required to maintain confidential information in accordance with the Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) Information Security policies, protocols and procedures.  Confidential information data sets include:  Social Security; WIC, Clinical Information; and Administrative. This position may view, update or release confidential information. This position has access to WIC FL WiSE System, Health Management System (HMS) Utilizes HMS for entering the Employee Activity Report (EAR’s), lab, Q-FLOW, FLShots.


Performs anthropometric measurements according to FDOH-CHD policies, procedures and protocols and DHM 150-24, operates all anthropometric equipment essential to required duties. Calibrates, cleans and maintains scales and length and height boards. Maintains calibration logs. Screens medical records for current weight and height including but not limited to, weigh and measure clients, using age appropriate equipment and procedures based on standardized practice and Center for Disease Control guidelines. Inputs all required fields on the Lab/Anthro screen in the FL WiSE System.


Performs hemoglobin/hematocrit tests according to FDOH-CHD Laboratory Procedure Manual and DHM 150-24.  Screens medical record and file current hemoglobin information. Obtain medical release from client and follow-up with the health care provider or the FDOH-CHD lab to obtain results of testing. Performs finger sticks to obtain blood sample using universal precautions Disposes of blood contaminated materials in compliance with OSHA regulations. Cleans and sanitizes blood collection area and equipment.  Works with the Health Center lab to obtain hemoglobin test results in a timely manner.  Attends lab trainings as required. Reviews results of hemoglobin test and refer clients with results outside normal range to the nutritionist for follow-up according to established procedures.  Inputs all required fields in the Lab/Anthro screen in the FL WiSE System according to established procedures and time frames.  Maintains supplies and equipment for use in obtaining blood samples.  Prepares supply requests for approval.


Performs clerical duties, such as telephoning, verification of Immunizations in FL Shots, making referrals for family planning, maternity care and follow-up activities. Responsible for intake required information for Income eligibility determination for WIC participants according to DMS150-24 (WIC Supplemental Procedures Manual). Interviews clients to obtain and verify demographic and income data. Initiates client router for each client.  Initiates the establishment of client record in the FL WiSE System.


Promotes breastfeeding as the optimal method of infant feeding.  Displays and distributes information related to good health and nutrition practices as directed.  Provides services in other health centers, satellite sites or other community locations as needed.  Attends staff meetings, training and staff development activities as required.  Keeps current on pertinent rules, regulations and procedures. 


Performs other related duties as required.


Required Knowledge, Skills, and Abilities:

  • Ability to take accurate height and weight measurements and calibrate measuring devices
  • Ability to collect blood using universal precautions.
  • Ability to establish and maintain effective working relationships with co-workers, supervisors and others.
  • Skill in the use of Microsoft Windows based computer software programs
  • Ability to apply high-level customer service to internal and external customers
  • Ability to communicate verbally and in writing in a comprehensible, focused and appropriate manner
  • Ability to evaluate, analyze and organize information to develop an appropriate course of action



Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite):

Medical Assistant Certificate or higher per DHM 150-24 WIC Supplemental Procedures Manual.


Other job-related requirements for this position:

Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Valid Driver License

Travel throughout Palm Beach County is required.

Must be able to lift and carry items weighing up to 25 lbs.


Working hours: (A) Daily from 8:00 A.M. to 5:00P.M. (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) Work hours may be adjusted to accommodate evening and/or Saturday clinics or activities.


Florida Department of Health Mission, Vision, and Values:


To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.


To be the Healthiest State in the Nation.


nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.


Where You Will Work:

West Palm Beach Health Center

1150 45th Street

West Palm Beach, FL 33407


The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

  • Annual and Sick Leave benefits;
  • Nine paid holidays and one Personal Holiday each year;
  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
  • Retirement plan options, including employer contributions

(For more information, please click;

  • Flexible Spending Accounts;
  • Tuition waivers;
  • And more!

For a more complete list of benefits, including monthly costs, visit


Please be advised:


Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: 


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.


Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 


The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement. 

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami