HUMAN SERVICES PROGRAM SPECIALIST - 64028800

Requisition No: 871797 

Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM SPECIALIST - 64028800

 Pay Plan: Career Service

Position Number: 64028800 

Salary:  $38,264.20 

Posting Closing Date: 03/15/2026 

Total Compensation Estimator Tool

Internal Agency Opportunity

Applicants accepted only from Department of Health employees, (includes OPS, Career Service, SES or SMS employees).

Applicants will not be accepted from outside the department.

Specific Responsibilities:

This is a Human Services Program Specialist position in the Florida Department of Health, Palm Beach County Health Department (CHD), HIV/AIDS Program, AIDS Drug Assistance Program (ADAP). Work is performed under the supervision of the Public Health Services Manager A-SES. This position requires independent judgment, initiative, applying general knowledge of business practices and skill in applying instructions to accomplish various job functions.  Responsible for the day-to-day operations of the Ryan White Part B-funded AIDS Drug Assistance Program (ADAP), which includes performing work in accordance with the ADAP Policy Manual, enrolling clients into ADAP, determining eligibility, for Part B and ADAP only, for new and existing clients, and provides education, counseling, and navigation services to ADAP clients. 

This position is designated as a sensitive position and is required to maintain confidential information in accordance with the Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) Information Security Policy, Protocols and Procedures. This position may view, update, or release information. Has access to the following confidential data sets: Clinical Information, HIV/AIDS Case Reporting and Surveillance, and Administrative. Has Health Management System (HMS) access for the purpose of entering Employee Activities Record (EARS), and HMS to verify Labs and Prescription.  Has access to Change Health Care (CHC) to verify Medicaid and or Medically Needy, and access to Provide Enterprise (PE) to perform eligibility and enter ADAP required data. Utilizes several components of the HMS, including the Electronic Health Record (EHR), and PE to facilitate patient activity and determine eligibility for ADAP. Utilizes the statewide ADAP system to perform all ADAP client and programmatic functions.

Completes new client enrollments and annual re-enrollments. Updates client information in the statewide ADAP system.  Conducts interviews to determine eligibility for ADAP and other patient care services. Tracks client eligibility, re-determination dates, and adherence.  Provides technical assistance to community partners and stakeholders on ADAP policies and procedures and eligibility requirements ensuring community awareness of ADAP program and maximized usage.  Provides secondary prevention information as needed. Provides HIV post-test counseling, including interpretation of HIV test results, and education on HIV treatment options, as needed and as requested by the client.  Assists clients with learning how to navigate the HIV patient care system, including ADAP, eligibility, labs, treatment adherence, case management and appointments with providers, nurses, and mental health.  Translates medical information for clients, assesses clients’ support systems, and provides referrals and/or linkages to other community services, including but not limited to, social security, community pharmacy, and private providers.  Securely communicates with case managers through Provide Enterprise parts A & B and processes referrals sent through Provide and faxed from CHD and community partner agencies.

Completes eligibility assessments, for Part B and ADAP only, for new and existing clients.

Provides referrals to clients who do not qualify for ADAP to community partners.  Verifies client insurance, e.g. Medicaid, Medically Needy, Medicare, HMO or other insurance.  Ensures lab order and client records are kept updated and notifies clients of expiring labs and prescriptions. Creates web user accounts for clients in the ADAP system making it easy for clients who cannot come into the CHD are able to submit the required eligibility documentation. 

Reviews clients flagged by HIV Section who may be eligible for marketplace insurance, to determine eligibility.  Communicates with client’s individual case managers at Ryan White funded community partner agencies that those clients are eligible to be enrolled in the marketplace. Open enrollment reviews the existing clients who are currently enrolled in a marketplace plan to determine if their current plan is most suitable for their needs as an ADAP client.  Contacts clients who are not in case management schedules an appointment with a local provider Affordable Care Act (ACA) Navigator and assists them with signing up for the marketplace.  Scans and uploads the final plan into each client profile in Provide Enterprise.  Follows up with the contracted Insurance Benefit Management agency to ensure payments are made. Refers clients to Ryan White Part A community partner agency for marketplace payment if clients are not eligible for premium payment by ADAP. 

Issues client medications at the FDOH ADAP office sites and maintains an ongoing inventory system, including receiving, storing and returning of medications, pursuant to State regulations.  Distributes patient drug information sheets with medications.  For uninsured clients, communicates with local pharmacies registered through the Pharmacy Benefits Manager (PBM) to enroll clients and request meds on behalf of clients.  For insured clients, communicates with any local pharmacy of clients’ choosing to request meds on behalf of clients.  Ensures all required documents are scanned into PE at enrollment and as required for audit purposes.  Processes clients efficiently and timely to ensure a consistent flow. Schedules returning appointments.  Reports immediately to ADAP Supervisor, or designee, any client problems or complaints. Ensures ADAP supervisor is informed of all ADAP-drug-related issues in Palm Beach County. Assists other ADAP staff in resolving ADAP issues/problems/questions, as needed.  Responsible for inventories, and orders supplies for all of the ADAP Program sites.

Administers client surveys, as needed and as requested, by the State or by local Program.  Responds to requests for technical assistance. Coordinates and manages the ADAP office ensuring office coverage, and any other activity needed to maintain office operations. Coordinates in-services and trainings for CHD staff, community partners, and stakeholders, as needed. Attends training, educational courses/seminars, meetings and in-services as needed. Participates in scheduled clinic team meetings, e.g. quality assurance (QA) record audits, and general staff meetings, and in-services.

Performs other duties as assigned. 

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of and experience with ADAP guidance, procedures and protocols
• Ability to communicate effectively verbally and in writing
• Skills to efficiently utilize computer software systems and applications
• Skills in establishing and maintaining effective working relationships with organizations, groups and individuals
• Skills in utilizing standard quality improvement tools and techniques
• Knowledge of the methods of data collection, analysis and report generation
• Ability to understand and apply applicable rules, regulations, policies and procedures
• Ability to be responsible for accuracy, timeliness and thoroughness of own work and to perform such work in accordance with procedural and policy guidelines

   

Qualifications:

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): N/A

Other job-related requirements for this position: 

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency.  Emergency duty required of the incumbent includes working in special needs shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Valid Driver’s License 

Working hours: (A) Daily from 8:00 am to 5:00 pm (B) Total hours in workweek 40 Hours (C) Explain any variation in work (split Shift, rotation, etc.)

• This is a full-time, in-office position.
• May be required to work a flex schedule, to include evening and weekends, as program as needed.

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I  nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

1150 45th Street, West Palm Beach, FL 33407

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women.  The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise.  Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.    

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.