OPERATIONS & MGMT CONSULTANT MGR - SES - 64057388

Requisition No: 857432 

Agency: Department of Health

Working Title: OPERATIONS & MGMT CONSULTANT MGR - SES - 64057388

 Pay Plan: SES

Position Number: 64057388 

Salary:  $57,604.30 - $58,756.36 

Posting Closing Date: 07/31/2025 

Total Compensation Estimator Tool

Open Competitive Opportunity 

Specific Responsibilities:

This is an Operations and Management Consultant Manager - SES position responsible for the overall administrative management of the Healthy Beginnings Nurses, the Nurse-Family Partnership, the Women’s Health Initiative, and the Data Entry Team cost reimbursement contracts with the Children’s Services Council (CSC) of Palm Beach County and collaborates with program managers to meet program goals of  improving pregnancy outcomes, child health and development, and the parental life course for families in Palm Beach County.  Work is performed under the supervision of a Public Health Services Manager F-SES.  Acts as Key Custodian. This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating, motivating, training, and evaluating employees in addition to planning and directing employees’ work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets. This position requires independent judgment, initiative, applying general knowledge of fiscal and business practices and skill in applying instructions to accomplish various job functions.  Adherence to all established Florida Department of Health Safety Procedures and Practices while in the workplace and in the community.

This position is designated as a sensitive position and requires maintaining confidential information in accordance with the Florida Department of Health (FDOH) Palm Beach County Health Department (CHD) and Children’s Services Council (CSC) Information Security Policy, Protocols and Procedures.  This position is designated as the Key Custodian for this office as per the DOHP-50-10 Information Security and Privacy Policy. Confidential data sets: has access to Health Management System (HMS) – Employee Activities Record (EARS), My Florida Market Place (MFMP), Florida Statewide Travel Management System (STMS); Services Activities Management Information System (SAMIS); Well Family System (WFS), and the Healthy Beginnings Data System (HBDS). 

Plans, supervises, and coordinates work activities of direct reports by approving requests, processing program participant materials, developing and maintaining an electronic file management system, processing deliveries, and performing day-to-day administrative tasks. Consults with staff to discuss issues, coordinate activities, and resolve problems. Evaluates findings of investigations, surveys, and studies to formulate policies and techniques and recommend or determine improvements for staffing, programs, or business services. Combines evaluation, and reasoning with information and data to make decisions and solve problems making decisions about the relative importance of information and choosing the best solution. Implements corrective action plans to solve problems. Prepares, reviews, and submits reports concerning activities, that affect business or program services. Presents information at operational meetings to promote services, exchange ideas, and accomplish objectives

Analyzes internal processes and plans program-wide procedural and policy changes to improve operations. Designs and consults on process development and improvements. Conducts, prepares, and reviews reports, studies, publications, and research relating to operational trends and strategic program objectives. Breaks down information or data into separate parts. Develops, plans, organizes, and administers policies and procedures to ensure strategic administrative and operational objectives are met. Administers, interprets, and explains policies and procedures. Coordinates activities of staff to ensure continuing operations, maximize returns on investments, and increase productivity. Prepares and distributes written and verbal information to inform all employees of operational policies and regulations. Serves as subject matter expert to staff for Microsoft Office issues and internal databases.

Manages computer replacement with the Children’s Services Council of Palm Beach County and their designee. Creates and maintains a computer inventory database and an employee information database to meet the contractual requirements of the Children’s Services Council.  Oversees procurement activities such as order placement, purchase approval, invoice reconciliation, payment approval, and encumbrance reconciliation. Manages distribution of client incentives and program materials and inventory controls.

Acts as the primary contact for the Data Team contract.  Ensures accurately reports are completed and submitted on time. Negotiates and manages the Data Team contract with Children's Services Council. Prepares budget requests and monitors expenditures of funds for the Data Team contract.

Perform other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of rational problem solving and balanced decision-making processes.
• Knowledge of process review, design, and continuous improvement.
• Knowledge of problem prevention and contingent action processes. 
• Knowledge of the principles of quality assurance and quality control.
• Knowledge of methods of data collection and analysis.
• Knowledge in using Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Access) to work successfully with department processes, procedures, and practices.
• Ability to organize data into logical format for presentation in reports, documents, and other materials.
• Ability to conduct fact-finding, problem solving and work independently.
• Ability to understand and apply applicable rules, regulations, policies, and procedures related to management activities.
• Ability to use critical thinking and problem-solving techniques. 
• Ability to supervise and plan, organize and coordinate work assignments for self and others.
• Ability to coach, mentor and support the professional development of staff.
• Ability to communicate effectively and work successfully with department processes, procedures, and practices
• Ability to identify, build and maintain collaborative partnerships with internal and external customers.
• Ability to operate a variety of standard office equipment such as computers and scanners.

Qualifications:

Licensure/registration/certification requirements: N/A

Other job-related requirements for this position:

• Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
• Valid Driver’s License.
• Out of state and/or out-of-county travel may be required for mandatory trainings and continued education.
• This position works primarily in an office setting and involves sitting for long periods of time, and the moving, lifting, pushing and carrying objects up to 25 lbs., multiple times throughout the day, and occasionally working in a community setting and involves getting in and out of a vehicle, walking up and down stairs.

Working hours: (A) Daily from 8:00 AM to 5:00 PM B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.)

• This position may be required to work before and/or beyond the normal core business hours of 8:00AM to 5:00PM and on weekends due to program needs

Florida Department of Health Mission, Vision, and Values: 

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

800 Clematis Street, West Palm Beach, FL 33401

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.  

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check. Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov 

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.  Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. 

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.  E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.   

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. 

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. 

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.