OPERATIONS REVIEW SPECIALIST - 60004425

Requisition No: 862275 

Agency: Children and Families

Working Title: OPERATIONS REVIEW SPECIALIST - 60004425

 Pay Plan: Career Service

Position Number: 60004425 

Salary:  42,463.48 - 151,193.43 

Posting Closing Date: 10/12/2025 

Total Compensation Estimator Tool

Southeast Region

In-Service Training Coordinator

Location: West Palm Beach, FL

Current employees will be compensated in accordance with the DCF salary policy.

What you will do:

This advanced professional position will coordinate and administer in-service training and professional development programs for Child Protective Investigation Professionals by providing leadership, coaching, mentoring, and hands on training in accordance to the Department’s mission and the Region’s vision in building and maintaining a world class workforce. This position requires extensive knowledge of the dynamics of child abuse and neglect, laws rules and applicable policies that guide practice, as well as work experience in child welfare programs. The incumbent must have the skills needed to review cases, review and analyze data obtained through reviews to address complex management and systemic problems and formulate recommendations for effective solutions, including staff development and training curriculum design and delivery.

The position has regional responsibility and requires travel from Indian River County to Broward County.

The position will work in collaboration with management and CPI Supervisors in promoting the development of knowledge, skills, and their application by:

• Identifying current and future learning opportunities by consulting with management, supervisors, and conducting surveys, analyzing performance gaps and needs.
• Creating instructional content and in-service training modules
• Delivering in-service workshops, facilitating learning sessions and ensuring staff gain practical skills and knowledge applicable to their roles
• Organizing schedules, logistics and collaboration with subject matter experts as well as maintaining individual records of staff participation.
• Monitoring effectiveness of trainings through assessments, surveys and performance matrix
• Observing, analyzing, and evaluating individual CPI performance to determine their effectiveness and level of competency and providing recommendations to regional management regarding actions to improve performance.
• Serving as a member of leadership team responsible for developing system-based solutions to CPI training and development issues or concerns.

This position will also support workforce stability by analyzing retention data such as turnover trends, unit-level patterns, and reasons for leaving. The incumbent will utilize workforce feedback mechanisms to assess satisfaction and culture and identify training needs, provide targeted training or coaching to leadership, and engage directly with staff through intentional listening and support activities. Recommendations will be communicated to regional leadership to address barriers and implement strategies that enhance job satisfaction, effectiveness, and workforce stability.

Preferred Qualifications:

• A bachelor's degree or higher from an accredited college or university.
• Child Protective Investigator Supervisory experience
• Teaching/Training Experience /Ability to create and present training materials to audience of varying size and skill level
• Credentialed in LIFT I and II
• Current/Active Child Welfare Certification credentials from the Florida Certification Board.
• Five years of child protective investigations experience

Knowledge, Skills, and Abilities:

• Knowledge in Florida child welfare laws, rules, and DCF operating procedures.
• Knowledge in Child Protective Investigations and related field operations.
• Knowledge in trauma-informed care and child development as applied to child welfare.
• Knowledge in performance management and workforce development strategies.
• Knowledge in data collection, analysis, and interpretation for training evaluation.
• Knowledge in coaching, mentoring, and professional development practices.
• Knowledge in curriculum development and training delivery methods.
• Skill in facilitating workshops and presenting to large and diverse audiences.
• Skill in analyzing case practice and identifying performance gaps.
• Skill in developing targeted training interventions based on workforce needs.
• Skill in using learning management systems and digital training platforms.
• Ability to assess individual and team training needs.
• Ability to observe and evaluate CPI performance and provide actionable feedback.
• Ability to synthesize data and formulate recommendations for system-level improvements.
• Ability to collaborate with supervisors and leadership to support workforce stability.
• Ability to manage multiple priorities and coordinate training logistics.
• Ability to communicate effectively both verbally and in writing.
• Ability to establish and maintain effective working relationships with others.
• Ability to maintain accurate records of training participation and outcomes.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. 
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.  Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.  Certain service members may be eligible to receive waivers for postsecondary educational requirements.  Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.  Veterans’ Preference documentation requirements are available by clicking here.  All documentation is due by the close of the vacancy announcement.