SERVICE PLAZA QUALITY AMBASSADOR - 55013049

Requisition No: 867957 

Agency: Department of Transportation

Working Title: SERVICE PLAZA QUALITY AMBASSADOR - 55013049

 Pay Plan: SES

Position Number: 55013049 

Salary:  $52,640.81 - $61,873.76 

Posting Closing Date: 01/17/2026 

Total Compensation Estimator Tool

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

878 / Business Development and Concession Mgmt.

OPEN COMPETITIVE

SELECTED EXEMPT SERVICE

FULL-TIME

CONTACT PERSON: Emmani Henry            

CONTACT PHONE NUMBER: 407-264-3252

CONTACT EMAIL ADDRESS: Emmani.Henry@dot.state.fl.us

ANTICIPATED BI-WEEKLY SALARY: $2,379.76

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.

Candidates must be United States (U.S.) citizens or lawfully authorized alien workers.  Visa sponsorship is not available.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

Service Plaza Quality Ambassador- Turnpike Enterprise – Business Development  & Concession Mgmt.

This position will provide on-site monitoring and support at Service Plazas and Convenience Stores along Florida’s Turnpike. This role ensures concessionaire and vendor compliance with the Concession Agreement by overseeing plaza cleanliness, service quality, operating hours, staffing, safety, and facility maintenance.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication. 

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development.  Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses. 

Where You Will Work:

N of I-4 on Turnpike, MP 263

Orlando, FL

Annual Salary Range:

$52,640.81 - $61,873.76

Your Specific Responsibilities:

Provides onsite oversight at Service Plazas and Convenience Stores on Florida’s Turnpike.  Monitors the performance of the concessionaire and their vendors to ensure compliance to the requirements outlined in the Concession Agreement.  This oversight includes monitoring plaza cleanliness and appearance, quality of service, efficiency, concept operating hours, staffing levels, safety, and maintenance of building and grounds.  Responsible for providing real-time feedback to concessionaire’s onsite team on issues that need immediate attention and correction; and escalate issues to Business Development and Concessions Management (BDCM) managers.

Acts as an ambassador for Florida’s Turnpike Enterprise to provide information on SunPass and other information as requested. Assist customers with SunPass kiosks as needed.

Monitors compliance to requirements related to pricing of food, beverages, merchandise, fuel, and other products sold.  Assists with validation of market basket analysis.

Reports maintenance issues falling under Florida Department of Transportation (FDOT)’s responsibility to the Facilities group, obtain work orders and track progress to resolution.

Provide critical support during hurricane season to assist with traffic through Service Plazas pre- and post-storm, and where needed in preparation for storm arrival and in other emergency situations.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• concessions, food & beverage, retail, or other customer-facing operations

Skills in:

• the use of Microsoft Office products including Outlook, Word and Excel
• completing reports and uploading documents and photographs
• dealing with the public and assisting with customer service issues

Ability to:

• monitor and assess performance of service plaza operations
• use a laptop, smart phone and tablet
• communicate effectively verbally and in writing
• establish and maintain effective working relationships with others
• understand and apply applicable rules, regulations, policies, procedures and requirements relating to operational and management analysis activities
• organize data into logical format for presentation in reports and documents
• collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work and other activities relating to the improvement of operational and management practices
• work independently

Other Job-Related Requirements:

A Class E Driver License required.

This position requires a valid Class E driver license with an acceptable driving record in accordance with the Department’s Driver’s Record Requirements Policy. An unacceptable driving record is defined as any of the following:

1. three (3) or more moving violations in the past three (3) years that accumulate three (3) or more points per violation;
2. any two (2) convictions of reckless driving in the past three (3) years;
3. a suspension or revocation of the driver license for moving violations in the past three (3) years; and
4. a suspension or revocation for refusal to take a sobriety test, or any suspension or revocation for a DUI conviction, in the past four (4) years.

Your driving record will be reviewed and the status of your driver license confirmed.

SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES.  QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities.  Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided.  Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.  

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.